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Business Profile

Travel Agency

Book My Air Travel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

This business has 2 alerts

Important information

  • Customer Complaint:

    On 4/23/2024, BBB initiated an investigation into Book My Air Travel to research the complaints on their business file. The complaints allege paid for air travel tickets being invalid, flights being canceled and there being no options to reschedule or resolve, and poor customer service when attempting to address these concerns.
    Over the course of the investigation, BBB discovered the following:BBB successfully made contact with the business to discuss investigation concerns but have since been unable to reach the business for follow-up discussion.


    As of 04/23/2024, The business has not provided a formal response or action plan to address the complaints on file. This would include the complaints that have gone unresolved and the lack of transparency regarding their business model/policies. 

    “BBB files indicate that this business has a pattern of complaints concerning:

    Sales Issues-  Consumers allege being overcharged for flights or sold additional flights under the guise of promotions, often incurring unexpected fees not disclosed at booking. They also report paying for certain services (e.g., baggage, seats) but still facing additional out-of-pocket costs.

    Refund Issues- Consumers allege that after canceling flights due to overcharging or lack of booking information, they were not refunded but were instead overcharged or upsold another flight.

    Customer Service Issues-Consumers allege encountering poor service or receiving inadequate information while attempting to resolve booking issues.


    On 07/1/2024, BBB submitted a written request to the company encouraging the business to address the pattern of complaints regarding sales issues, refund issues, and customer service issues. As of September 2024, BBB has not received any response from the business.

    BBB files indicate that this business had been sold to an owner located in Florida. On August 13th 2024, BBB requested additional information regarding the business' new location to receive consumer complaints. As of September 2024, BBB has not received any response from the business regarding this matter.

    BBB shall continue to monitor this company for further developments.
    BBB encourages anyone who has experienced these or other suspicious activities by Icelandair North America to report the incident to:

    -http://www.bbb.org/file-a-complaint
    - Maryland Attorney General’s Office- Consumer Protection Division

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Travel agency sell American Airlines international flight very cheaply,then calls to change and upcharge. Airline ticket dates are changed without authorization. **** ****

  • Initial Complaint

    Date:02/16/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an emergency while in ********. My daughter was out of the country and I was flown in round trip to care for the dogs. I had an emergency and had to return earlier than expected. They took advantage. They are fraudulent and should never be able to do this to another old person again!.

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a ticket with this company and they won't book the ticket or redund my amount. They are trying to scam me. I believe this company has negative practices on taking personal information without providing services

    Customer Answer

    Date: 01/02/2025

    Soon after i was in contact with this company my bank was hacked.  I feel that they took the bank information I gave them thinking I was booking a flight.   I feel that they are not legitimate and are indeed fraudulent. 

  • Initial Complaint

    Date:12/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 13, 2025 I have purchased a plane fare online thru Book My Air Travel. I got confirmation that I paid $503.26. Afterwards I got a phone call from the travel agency stating that my flight doesn't include any check-in luggage or guaranteed seat assignments. He said in order to include these services I have to upgrade and pay over $1,200. I said NO. I told him to just cancel my reservation he said it's already booked and can't be cancelled. We went back and forth for 45 minutes. I ended up talking to ****** a manager. He charged me $975.01 which is an upgrade to include check in baggage and seat assignments (aisle seat). Today I called *** and was advised that I paid $825.01 for basic economy which doesn't include guaranteed seat assignment. I told *** I paid $975.01 but *** said no the fare paid is $825.01. I tried contacting them but was on hold for over 30 minutes. Finally I called my credit card company to inquire and was told there are 2 charges $825.01 for *** and $150 for a third party called Fair Swing. I have since disputed the $150. This company is shady and should be investigated for unprofessional business practices that includes scamming customers for more money than what the airline is legitimately charging.

  • Initial Complaint

    Date:12/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is using falsified reviews. The only legit reviews are bad reviews from real people that have been scammed. They're posing as an actual air travel booking company but when you pay for your plane tickets, you get nothing.

  • Initial Complaint

    Date:09/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets from them, being third party. They have really bad customer service and was super tricky on the app checking out my tickets for 5 passengers. I will not pay whatsoever for this. I have screenshots for proof that it doesnt state anything about me booking for restricted economy, or that its nonrefundable. It also doesnt state that it doesnt have carry on for the tickets I bought. But I do need carry on, and they are shady! They want to make you pay extra for another ticket. I have searched on *******, a reliable app, now that I know that, I will always use Expedia. I searched on ******* and they have normal economy tickets which doesnt even cost the amount that they are telling me. Also sorry, I cannot really understand them over the phone at all. They are unprofessional and rude, I told them I am not paying for it, and they say why would I be lying, Im not lying, I can tell my supervisor or boss or something to tell you the same. Well you shouldnt tell a customer something like this when I am not lying either! I didnt see any info regarding the tickets Im getting are saver fare or that they are nonrefundable or no carry on!! Super upset and its holding me back to get new tickets. I am definitely disputing this transaction. But the annoying and frustrating part is the transaction is still pending! I mean I do not want to confirm or authorize any payment, but it cant go away if they dont just confirm and charge it. Im very speechless now, just want to settle this right away, and dispute this. I feel disgusted to know companies like this still able to work. They are shady and unprofessional. They are also hassling me with phone calls and just upgrade the tickets to show me the total is ******* more than original. I am not accepting any of this. Attached are screenshots of when Im checking out , it says nothing about what I just experienced and want a refund!!!

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Book My Air Travel. I booked a flight from *******. I got a call from a 3rd party never heard of Book My Air Travel. They wanted to charge me *** money than I agreed to. I said no. Cancel my reservation. They said they will cancel my flight & keep my money. Entire transaction took under 2 hours.

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I selected two Alaska Airline flights (AA) online, for me and my daughter, from bookmyairtravel (BMAT). I chose 2 one-way tickets and paid the $ ****** price on my screen. Then I received an email confirmation. Soon I was called by **** and was told the flights I paid for had been changed by AA, and that I would have to pay around $500 more if I wanted comparable flights. I checked with AA and found my flights had indeed not changed and I knew then that I had been lied to. I told **** I didn't have any more money.I asked **** to please just cancel the transaction because I was tricked into paying for flights, they knew I would never receive. Again, **** refused to refund me, saying it was impossible to void a transaction once the tickets had been issued. **** said all I could do to keep the original $ ****** price was to select alternative, "inconvenient flights"...or pay $500 more, and then they could void the transaction and let me re-purchase the expensive tickets. **** truly deceived me.Instead of flying [2 hours] direct from ******* to ******* at 5:30 PM on my original tickets, the alternative Southwest Airline flights flew us first to ********* where we changed planes. But since ***************** was repairing a runway at that time, all incoming flights were delayed 2 hours, as was our connecting flight to *******. Also, after we boarded, we sat on the runway for another hour, landing in ******* several hours later than the original direct flight we were tricked into thinking we had secured. Flying home again on ******************, instead of flying direct from ******* on Monday, **** made us return on Tuesday, making my daughter miss a day of school. **** may be following the rules, but they are scamming, nonetheless. On top of all this, **** had the audacity to bill me an additional $222 service fee, not found in my original booking. I would like the $222 refunded, as well as half of the $****** I paid originally, making $427.28 total.

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 3, I purchased a ticket from this website for the amount amount of $329.62. Tickets were not issued so I called and I was told that the price I had initially paid for will be increased to $1700 Upon my request of canceling this purchase, I was told that I would be charged an additional cost. I had already paid her included the cancellation fee which was $29.99 but I was told that I would be charged $90 for that cancellation Cancellation well within the 24 hours they recommend, in fact it was within six hours, but they refused to honor the prized that was initially indicated in the website. The assistance become argumentative and completely rude and they hang up the phone on you without any resolution to this conflict . Thank you.

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an airplane ticket on 09/01/24 for 745 dollars. I received a confirmation via email. I called 2 days later because I did not receive my final itinerary. I was asked to pay extra 200 dollars to get my itinerary. I declined their request stating that I already paid for my ticket online why should I add more money? Of course was no answer to my question and the call was disconnected. Tried calling again and face the same issue.

Book My Air Travel is NOT a BBB Accredited Business.

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