ComplaintsforBmore motors
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Complaint Details
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Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased Jeep on the 18th of this month and on the way home the check engine line went off. Contacted the dealership within 5 min and they let me know I could bring it back the following day. I had to ask them for a rental which took majority of the day for them to decide on and what they offered me was a complete and junky min comparable vehicle that was visibly dirty in the inside. As a big guy, I asked for something more comparable and they (with attitude) a 2009/2010 Lexus that had duck tape across the dash and a check engine light on itself along with an empty gas take and a low tire pressure light. I ended up taking the junky Nissan Versa instead. Following, they told me that I would probably be able to pick my car up the next day (which I was happy about and respected them for not leaving me with what could be signs of a major problem. The next day I had to call back because I did not hear from anyone. He said everything was all due to a sensor that they fixed, but said he wanted to keep it another day to make sure it was fixed. I called in the next day to pick up my car which I got around 12 noon. Drove it back to my job, by the end of my work day (around 4:30/5) got in the car and it did not start. After several attempts starting the car with no luck I reached out to the dealership again. The representative I spoke to was uncooperative. I expressed I was stranded and upset and he started cursing at me and refused to let me speak to the manager. He put me on hold without telling me and eventually transferred the manager. The manager Sam said he would try to fix it. Initially said he was trying to find someone to come get me or call me an Uber. He also said he would try to have someone drop a loaner, and text me so I had his number. An hour had passed, reached out again and again. Finally he responded. He then said he had no one to bring the loaner to me. I said what am I supposed to do. He never responded. Still waiting on that responses right nowBusiness response
09/01/2022
Business Response /* (1000, 13, 2022/07/21) */ To whom it may concern customer has been taken cared off and the vehicle is in our shop at the moment customer has been provided a Mercedes as a loaner car and aware of the repairs. Once the vehicle is completed we will notify.Initial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Like 4 or five months ago I bout a 2011 hyaundi sonata from this company and all was fine until I had it for 3 months and got a normal oil change and the next day my engine locked on me.Business response
03/29/2022
Business Response /* (1000, 10, 2022/03/17) */ car was sold august 6th 2022. no call received from customer about mechanical issues. the car is passed out of our warranty time and also customer may reach hyundai dealer since there was engine recall issued. Consumer Response /* (3000, 12, 2022/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do accent the response because I have contacted them earlier on the the problem occurred and the sent me away. They new when they sold me the car that something was wrong with that engine. Yes they sold it on August the 6th but I was only able to drive the car for three months. Then the engine blew and I started a case with Hyundai on the engine recall. We all know how that turned out now im on b more motors because they sold me that lemon. Business Response /* (4000, 14, 2022/03/21) */ we have no record of response. also would like to know how many miles the car has been driven in 3 months or till now. At this moment vehicle is out of our warranty time.if they had issues they should have contacted the office.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.