ComplaintsforBuy Here Pay Here Inc

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was sold a vehicle with a messed up transmission, I was lied to about it being replaced and have now been without a car and I have no source of income . Due to the amount of emotional distress this has caused me

• Initial Complaint

  10/31/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  In August of this year, I helped my daughter to purchase a car as the cosigner only to learn that the car dealership put me as the owner and the loan in my name only. I reached out to Buy here Pay here in they told me that in 6 months the car could be put in her name, but after talking to West lake financial they told me it was a lie. I do not have a license nor do I drive is what I have been explaining to both West lake and buy here pay here and neither one has tried to help. I have explained several times that I was only supposed to be the cosigner but they will not try to at least add my daughter to the car as she is the licensed driver and she is also the one who makes the payments to the finance company.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  05/20/33 I purchased used *scalade from this dealership. After taking it home I noticed it was skipping when driving. Called the dealership they advised they looked at and it was nothing. I picked the truck the next day it’s doing the same thing. Called dealership back to tell it’s the transmission. They advised to take to a dealership in ******** **. I did that on June 2nd and took pictures of mileage at the dealership. To date I still don’t have my truck. Had to continuously call and go to the dealer in ******** ** and the ****** ** location to see what’s going on with my truck. My husband was told to stop coming there. But there was no updates regarding the truck and the repair. On June 28th I call the ****** ** location and finally advised where my truck was And the transmission would be there on 6/29/23 Well 6/29 No transmission or *ta of when it will arrive. Not to mention the dvd/cd player does not work and they promised to order that since the beginning of June. It was not inspected at time of purchase.e. Ive been patient and understanding but *nough is *nough. The first payment is done and I had the truck for couple of days since signing for it.

  Bureau response

  07/05/2023

  Adam *
  Buy Here Pay Here Inc 
  **** ****** **** ********* ** *****
  
  
  Dear Adam *: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to *very dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 6/29/2023 and was assigned an ID of *********   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly *nhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via *mail, the fastest and *asiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an *xplanation of the *vents from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the *asier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your *xperience with this consumer. BBB may *dit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I *xpect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to *xpress dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do *verything that could be reasonably *xpected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  

   

  CUSTOMER *XPERIENCE INFORMATION

   

  Customer Information:

  Latrese ************

  * ** *****

  Daytime Phone: ###-###-####
  E-mail: **********************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Product Issues 

   

  Customer’s Statement of the Problem:
  
  05/20/33 I purchased used *scalade from this dealership. After taking it home I noticed it was skipping when driving. Called the dealership they advised they looked at and it was nothing. I picked the truck the next day it’s doing the same thing. Called dealership back to tell it’s the transmission. They advised to take to a dealership in ******** **. I did that on June 2nd and took pictures of mileage at the dealership. To date I still don’t have my truck. Had to continuously call and go to the dealer in ******** ** and the ****** ** ******** to see what’s going on with my truck. My husband was told to stop coming there. But there was no updates regarding the truck and the repair. On June 28th I call the ****** ** ******** and finally advised where my truck was And the transmission would be there on 6/29/23 Well 6/29 No transmission or *ta of when it will arrive. Not to mention the dvd/cd player does not work and they promised to order that since the beginning of June. It was not inspected at time of purchase.e. Ive been patient and understanding but *nough is *nough. The first payment is done and I had the truck for couple of days since signing for it.
  
  
  
  
  
  Desired Settlement:
  Other (requires *xplanation)
  Repair; Finish the job
   

  Bureau response

  07/05/2023

  Latrese ************
  
  * *** *****
  
  
  Dear Latrese ************:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 6/29/2023 against Buy Here Pay Here Inc.  Your complaint was assigned ID ********. 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to *nsure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make *very *ffort to obtain a response from the business, but some businesses simply do not *ver contact us.  BBB is not an *nforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau response

  07/12/2023

  Adam *
  Buy Here Pay Here Inc 

  **** ****** **** ********** ** *****
  
  Dear Adam *:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 6/29/2023 and was assigned an ID of ********.  

   

  BBB forwarded you a complaint filed by Latrese ************. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to *very story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We *ncourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via *mail, the fastest and *asiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your *xperience with this consumer. BBB may *dit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER *XPERIENCE INFORMATION
  
  Customer Information:
  Latrese ************
  
  * ** *****
  Daytime Phone: ###-###-####
  E-mail: **********************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Product Issues
  
  Customer’s Statement of the Problem:
  05/20/33 I purchased used *scalade from this dealership. After taking it home I noticed it was skipping when driving. Called the dealership they advised they looked at and it was nothing. I picked the truck the next day it’s doing the same thing. Called dealership back to tell it’s the transmission. They advised to take to a dealership in ******** **. I did that on June 2nd and took pictures of mileage at the dealership. To date I still don’t have my truck. Had to continuously call and go to the dealer in ******** ** and the ****** ** ******** to see what’s going on with my truck. My husband was told to stop coming there. But there was no updates regarding the truck and the repair. On June 28th I call the ****** ** ******** and finally advised where my truck was And the transmission would be there on 6/29/23 Well 6/29 No transmission or *ta of when it will arrive. Not to mention the dvd/cd player does not work and they promised to order that since the beginning of June. It was not inspected at time of purchase.e. Ive been patient and understanding but *nough is *nough. The first payment is done and I had the truck for couple of days since signing for it.

   

  
  
  
  
  Desired Settlement:
  Other (requires *xplanation)
  Repair; Finish the job
   

  
  Additional Comments from Consumer:
  

  Business response

  07/13/2023

  vehicle has been fully repaired and pick up by the customer. 

  Bureau response

  07/13/2023

  Latrese ************
  
  *** *****
  
  
  Dear Latrese ************:
  
  This message is in regard to your complaint submitted on 6/29/2023 against Buy Here Pay Here Inc.  Your complaint was assigned ID ********. 

   

  BBB has received a formal response from Buy Here Pay Here Inc. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: ********-*****

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  vehicle has been fully repaired and pick up by the customer. 

  Bureau response

  07/18/2023

  Adam *
  Buy Here Pay Here Inc **** ****** **** ********* ** *****
  
  Re: ID # ******** - Latrese ************
  
  Dear Adam *:
  
  Thank you for your recent response to Latrese ************. We have not yet heard from the consumer and are closing this case as answered.
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may *dit your response to protect privacy rights and to remove inappropriate language. 

   

  In the *vent the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau response

  07/18/2023

  Latrese ************
  
  ** *****  
  
  
  Re: ID # ********- Buy Here Pay Here Inc
  
  Dear Latrese ************,
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  

• Initial Complaint

  02/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/24 I purchased a vehicle from this used car dealership, a month later my check engine light came on, I took it to get service, and immediately the light was back on no one could find an issue on why the check engine light was coming on until recently when I took the vehicle in for a recall on the manufacturing end, just to be notified that my transmission cable and engine had been tampered with.

  Business response

  02/08/2023

  Dear *******,

  Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused.

  we have searched our records and unfortunately, We couldn't find any record or you name, phone number, or address on file. additionally you stated that you purchased a car from us on 2/24, and today is 2/8!

  if you have any additional information that could help us locate your records, please let us know. we would be happy to look into this further. 

   

  Thank you for your patience and understating. 

   

  sincerely,

  Omar S****

  Sales Manager

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩