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Mercedes-Benz of Catonsville has 1 locations, listed below.

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    Customer ReviewsforMercedes-Benz of Catonsville

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    4 Customer Reviews

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    • Review from Lakeisha S

      1 star

      02/08/2024

      I brought my Mercedes Benz 3 yrs ago and the sales department was awesome. Since I have had my car I have had about 6 different advisor. The service advisor that I have now Jonathan is very disrespect and rude. When I called to speak to his manager Patrick he was very rude and disrespectful as well. I am guessing that Jonathan and Patrick are related because my issue with Jonathan was never addressed all Patrick said was that he apologizes. My issue with my loaner car was never addressed as well. I do not recommend their service department to my worse enemy. I give this place and their service department a negative 1 million. I still have my car that I drove to work today on bad tires, needed a front wheel alignment and my brake light on to get everything fixed and get a loaner car after I told 3 days ago that I would be bringing my car in for service and I needed a loaner car in which they had no loaner cars at 10:30am today. Now I have to drive my car all the way back to White Marsh MD and then drive it back to Catonsville MD monday morning. This is a big inconvenience. If it was not for me being a Mercedes benz buyer Jonathan or Patrick would not have a job. **** ***** ********** ***** ** ** ***** *** **** **** ** **** *** ****** **** **** ** ***** **** ** ** *** ***** *** * **** ** *** ****** ** ****** ****** ****** ********* *** ****** ***** ******** ******* ******* **** **** *** ** ***** ***** ********** This was absolute insane.I am so upset that my job sent me home for today because I was crying and shaking. I could not get myself I have never been talk to like that in my life.
    • Review from ronnie c

      1 star

      11/01/2023

      they sold me a certified vehicle with numerous problems and I had to take vehicle to another Mercedes shop where they told me Catonsville sold me a vehicle with many faults
    • Review from Ben M

      1 star

      08/22/2023

      Yesterday I went to purchase a used car and was told we couldn’t purchase it because it hadn’t passed inspection yet. I was supposed to get a call when it was complete. Next day I received a call that the car was on a hood and that had been sold to the general managers good friend. Seems like that is a deceptive practice and not a good business model.
    • Review from Diego A

      1 star

      10/04/2021

      Extremely disappointed. I have been taking my wife's and my vehicle to this location for over a year and have been getting constant professionalism and flawless service from "Gordon". However, I decided to schedule a service on Saturday with any adviser available and "Yousef" was appointed to me; that was my worst mistake. Starting off, I was given a call (which I missed) shortly after my vehicle had arrived to this location (via Valet pick-up @ 0930) so I called back and "Johnathan" stated that the call was probably "only" to let me know my vehicle had arrived. However, later I found out the call was to ask me about what repairs needed to be done to this vehicle (this could have been avoided if a voicemail/text was left regarding this as I have done many times with Gordon). Fast forwarding to 1630 hours, I noticed there were no updates to my vehicle's order online, so I called multiple times but no answer. Then I keep going with my day thinking it is still in the works and they are simply busy, so I miss another call, again no voicemail. So I called back again multiple time with no answer (receptionist Debbie can confirm this) to the point that I decided to ask my wife to take me straight to the dealer to find out what is going on and just stop all repairs and get my vehicle. I suddenly find out that the Service Department was already closed, no repairs were done ,and that my vehicle was unable to be given to me until Monday, so I ask for a loaner vehicle since I need to go to work on Monday, but informed i was not possible, so I had to come to work today asking my wife to drop me off and pick me up and still waiting for my vehicle to be serviced and dropped off at home. In conclusion, my vehicle was held at the shop WITHOUT my authorization/consent, no repairs were done during the weekend, no loaner was offered after the fact, and to top it all off, in Yousef's attempt to "remidiate" this situation, I was still being thrown multiple service recommendations to be done (worth $2100) which I find very odd, since none of this recommendations were given to me 6 months ago at my last spark plugs service (which by the way was not even updated on the system and I was still being recommended to replace my spark plugs) at this point with these many RED FLAGS, I have lost all trust and confidence in this dealer and their technicians. Again, the only reason why I trusted this dealer in the first place was because of Gordon's service and work ethic but now that trust and integrity has been shattered by the rest of the team and unfortunately will rather take our business elsewhere.

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