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Complaint Details
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Initial Complaint
02/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sold a 2016 Dodge Journey with a $2,000 warranty that I later found they charged me $4,000 for and it doesn't cover half of what it claims. The ****** was also false. I later found that the car had a accident on it. I purchased the car in December 2022 and it broke down with major engine problems in July of 2023. It has been at U. S. Motors since September of 2023 after taken it back and forth and they are refusing to repair it and to reimburse me for deceptively charging me for a warranty.Business response
02/29/2024
Dear *****,
We are well aware of your issue and have discussed it with you multiple times. You have put over 20,000 miles since you bought it last year ( well above average), you have also purchased an extended 2 year warranty, the price was disclosed on a bill of sales that you have signed at the time of the purchase. The warranty is valid and you have done repairs to the vehicle at another repair facility.
As we explained to you prior, once your vehicle was towed to our lot, mechanics have noticed that vehicle has been worked on. You acknowledged that it was at another repair facility due to over heating issues and they repaired your vehicle. Once we checked the vehicle we noticed check engine light on and vehicle overheating. The check engine light had codes for low voltage, possibly due to the weak battery, which we replaced under warranty. The overheating issue shop refused to touch since we do not know what was done at another repair facility, you were advised to check with the previous shop. You picked up the vehicle and said you will deal with the previous repair shop yourself.
Two month later we get your vehicle dropped of again, the same over heating issue, no explanation what was done at another repair facility, nor any type of explanation? The vehicle has been sitting on ** ** ******* lot since then, we are not aware of any progress you have made with them.
We are not a repair facility, we are not aware of any dealings you have made. We suggest to contact ** ** ******* yourself and get an explanation from them.
Initial Complaint
02/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Paying on a 2016 dodge journey suv singed paper work on 2-1-22 vehicle stalled on me 3 times while going to work they want 29,000 for it I don't trust car price to high they lied about hidden cost only need needed it for trandportation for work paid 5,000 cash down they won't sell me a safer car or give me my money back I have been cheated need help still need transportation for work thank youBusiness response
03/02/2022
Business Response /* (1000, 5, 2022/02/24) */ Fw: We received a complaint # ******** on your business External Inbox Tadas C.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.