ComplaintsforFreedom Federal Credit Union
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Complaint Details
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Initial Complaint
12/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 27 November 2022, in response to a notice from FreedomFCU, I reported my debit card as lost/stolen due to some issue the organization was having with fraudulent charges to their customers' cards. I was subsequently told it would be "7 to 10 business days" from 30 November before my card was replaced. Subsequent messages from Freedom placed the latest date was being 20 December.I have not received my card.This afternoon I attempted to call the credit union, was placed on hold an inordinately long time, and transferred to a call center.Business response
01/06/2023
Freedom worked quickly to address the aforementioned debit card incident and make our members whole. Credits were provided to any impacted member within two business days. We provided regular updates to members as any new information was available, including that related to the issuance of replacement cards. The card issuance request was completed the on the third business day following the incident. While cards did take longer than expected to arrive, due to production delays from a third party card processor and holiday shipping timelines, the member has been provided with a new debit card that was activated as of 12/29/22. This matter is considered to be resolved.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.