ComplaintsforOmega Software Solutions LLC

• Initial Complaint

  11/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Computer was hacked by a company listing a phone number to call. Computer was completely inoperable. It was taken over by an app called Supremo which was impossible to remove. We paid for a Norton product which was total fraud as I checked after wards with Norton, I have since purchased the protection from Norton directly

  Business response

  12/06/2023

  Amount already voided on the same day and we don't do any kind of hacking stuff 

• Initial Complaint

  02/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have seen similar comments and complaints related to scam activities by a representative claiming to be with Omega Software to the Better Business Bureau. I have been constantly contacted by (different) callers (one named Alex, ****) over the last few months (most recent being 2/21/23) claiming that I purchased Omega Software that is expired and if I do not 'cancel' by allowing them to access my computer remotely, then they would automatically apply a charge (one quoted $3000 the other $8000) to my checking account. They should not have any checking account information for me. They insist that I call them back and ask specifically for their name(s). I paid and have a (supposed) receipt from Omega Software solutions for 5-year "Key Protector" software for which I paid $999.99 on a credit card account on December 3, 2021. I have subsequently closed this credit card account. Clearly the 5-years is not over nor is this supposed software solution 'expired'. I was provided a customer ID upon 'purchase' (GEEKS-86148). During each call I requested a 'talk code' from the caller to which they all respond that because my software expired, they talk code is expired also (What!?). I am being contacted by individuals from Rhode Island, Texas and Maryland (to name a few) and elsewhere from private cell numbers. I am filing a BBB complaint about this activity in order to protect myself from this potential scam action. Omega Solutions needs to address this complaint as apparently this is happening quite frequently according to the BBB site. They call me at least 2 times a week. This is absolutely ridiculous and I BETTER not get a charge from Omega Solutions on any account. my receipt for the 12/3/21 charge to my credit card is attached.

  Business response

  03/02/2023

  This email is regarding the complaint we receive from the Better Business Bureau.
  
  This is to inform you that we have been trying to reach you on the given phone number -*********99... However unable to connect on the call even to leave a voicemail.
  As you have stated that you have been receiving multiple threatening calls from Scammers pretending to be from Omega and from unknown numbers who are threatening to charge your account, we assure you that these are all hoax calls.
  We also assure you that your details are safe with us and there is no data breach with the Customers' information. Your Talking Password is still working and is not expired. Scammers must have talked you out, which has nothing to do with us.
  To Provide you all the information we are still trying to reach you, we also request you to call us on the given toll-free number and as for Christopher.

• Initial Complaint

  05/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am Sandera ******* and I'm being harassed by Omega Softwear Solutions, or **************************************** by phone calls that started yesterday and continues today. They also claim to be Microsoft?? I really don't know who they are, but I'm tired of being harrased for two straight days. Here are the numbers that showed up on my phone-******************************************************. They are telling me that I owe them $3000.00 yesterday and $6800.00 today for computer services in which I don't. The message said to ask for Jason one time, then Alex today, and Jacksonport yesterday. I believe that have been scamming me all along for about 5-6 years. They would call me on the phone and tell me that their was something wrong with my computer, pretend to fix it and I paid them every time. Now, out of the clear blue sky they are calling me. The last time I paid them was November or December 2020 ($399.00) for two or three years service. Please help me solve this problem, or advise me as to what I need to do. Yesterday, I told someone that I would be reporting them, and they hung up on me. Thanks for your time.

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/05/25) */ Hi b, This is to inform you that the customer has been receiving phishing, misleading calls from unknown numbers. These numbers mentioned are not associated with us in any manner. They are claiming to be from Omega Software Solutions, they are also claiming to be from *********. These all are Scam /Hoax calls who want to take undue advantage of the customer and charge them with money. We do not call our customers, rather we have given a toll-free number in case customers need any technical support at any point of time. Sandera has been our customer since 2019 and we have always helped her with all the queries she has had and have fixed her computer whenever she has wanted. Moreover we provide all education and awareness to our customers about the scam callers and how not to click on any suspicious links. We send monthly awareness emails to the customers regarding these issues. Customer Service has always been our first priority. On top of this , we also provide them with an alpha-numeric Email code that needs to be verified by the caller, so the customer knows that the caller is calling from our organisation. In this case, however, customer did not fall for them, which we are glad, and customer can always ask for the email code that is given to her to verify the call. We take all required steps to keep our clients safe from scammers. We assure you that Omega Software Solutions did not call the customer nor do the customer owe us any money. We have been trying to call the customer since 3 days, but its on voicemail. Customer can call us on our toll-free number provided to discuss the matter and clear any doubts. Chris, a supervisor has been assigned to take care of this case. We are available 24/7. Support Team Omega Software Solutions LLC

• Initial Complaint

  02/08/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On November 29 I received a call from Omega Software stating that there were issues with the monthly optimization of my PC. I told the agent that I had purchased a new laptop and had decided not to continue their services. The agent told me that I still had time to continue their services until the end of my contract expired. I asked for how long I still have a little bit more than 2 years for the service to end. To this the agent stated that the services will be transferred to my new PC, I agreed. However, the rep stated that because my new PC is a 64 bit and not a 32 bit encription and I would have to pay the difference w/taxes (305.60) from my actual original payment, I agreed. The rep (Adam) indicated that the original amount of 499.99 will be cancelled and the new amount of 805.60 including taxes will be charged and I would be reimbursed the original amount of $499.90. He proceeded with the wire transfer from my bank. Following is a description the agent typed on my Notepad. Amount : $ 499.99 2 Years + 1 YEAR CUSTOMER ID : ***** 21st FEB 2020 : Date of Subscribtion Expires on : 21st feb 2023 Case ID : ******* Refund Processed for $ 499.99 on visa ending ---- on 29th November 2021 1.43 PM We are buying a protection for $760.00 for 5 years Jack *Copy of e-mail from my bank. We received your request to send an international wire transfer Key details of your international wire transfer request are included for your records: Submitted Date: 11/30/21 at 1:37 p.m. ET Confirmation Number: ************* From Account: ***** To Account: ***** Transfer Amount*: $805.60 *Omega software Solution <**************[email protected]> Mon, Nov 29, 2021 at 1:35 PM This is a confirmation email to notify you that the refund of $449.99 USD has been credited to your VISA card number ending with ********* This is a confirmation email to notify you that the refund of $40.00 USD has been credited to your checking account number ending with ********* No refund as of yet.

  Business response

  02/21/2022

  Business Response /* (1000, 5, 2022/02/16) */ Contact Name and Title: Shawn T. Contact Phone: ************ Contact Email: *******@omegasoftwaresolution.com Customer Called on 21st dec,2021 to inform about the scam call she is getting from different numbers (************ // *************). We advised her not to entertain such calls also that we dont call our customers from unknown numbers. With that We have already given an EMAIL CODE (8 digit alphnanumeric Code) so she can verify the caller whether they calling from Our Organisation or not. As per the documentation sent by Customer, it seems she received an email from **********************@gmail.com.. which is a scam/fake email... wherein she ended up paying them. The scammers MISUSED our Organisation name and created a fake email to scam the customer. and we have also initiated the refund of $449.99 USD which customer paid on 20th Feb 2021. The same will reflect within 3-5 business days on her Credit card statement. Consumer Response /* (2000, 7, 2022/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Though I accept their response, please note that I did use the number code which I was given even if it does not resemble the number stated by the rep. I would like to put this issue to rest. Lesson learned: do not trust services offered online. I thank BBB for the service and assistance in solving my issue.

• Initial Complaint

  08/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  my computer went off line and it said that I needed to contact a microsoft tech. so I did at the number 1 877 389 4387 and they said that my personal information on my computer was compermise . the person I talk to had a real heavy foreign accent now when I try to call on my cell phone it goes straight to a answer machine im a little concern and when I ask the tech. could I speak to someone else because his accent was so strong he stated he would have someone call me back and I ask him cant you just connect me he said he was unable to do that so I agreed and another person with a accent call me and I could understand him a little better but the same thing when I ask him could I speak to someone he said he would have to hang up and have someone call me back so im just a lot skeptical do is there anyway you can check up on this company and get me a phone number that Ican call to be connected directly to the company and see if they are aware of this transaction they have my info

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