ComplaintsforDomino's Pizza
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Complaint Details
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Initial Complaint
12/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered pizza for my son’s birthday which was dry no sauce totally unacceptable! We had kids over I apologized to my 7 year old son and called to complain they agreed to replace my pizza the following day. Today I call to get my replacement a worker named Jordan answered he said protocol wasn’t followed so he can’t do anything he asked if I got names from yesterday I said no because they were nice I didn’t think I had to get names when I had just left from the store so I asked to speak to the manager and asked what the managers name was the worker Jordan told me the his name was Dillan. Dillan got on the phone I asked for corporates number he then said I don’t have it your going to have to find that yourself I asked was it protocol for them to have corporates number at the location he said he doesn’t know I then asked for The regional managers name so I can call and request to speak in the morning he said he’s not at liberty to say! I asked what his name was again he said BILL I said your worker Jordan just said your name was Dillan so is your name Dillan or bill (since I needed names to go with complaints) he said my name is bill and I wish you luck with writing your review online! THIS IS UNACCEPTABLE CUSTOMER SERVICE! 3.9 starts so many bad reviews and nothings being done about this place! But I will be calling corporate or whoever I can reach to let them know that these situations are getting out of hand!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.