ComplaintsforDiamond Auto Body
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Complaint Details
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Initial Complaint
06/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Terrible customer representative experience. Her name is ****** and she was very rude to me and the *********** represetative. She also called me a couple of weeks later and said "Good Morning you ******* *******!"Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was towed to this shop by a tow truck provided by the shop on April 5 2022. Prior to my car being towed there were no issues except the bumper that they were to fix. They took over a month to fix my car with multiple issues unrelated to my claim that I don’t mind providing if necessary. I picked my car up on May 6, 2022 and there was a warning light saying that there is an issue with the key fob. When I brought it to the reps attention he stated maybe it’s the battery I’m like I don’t think it’s that but I’ll try that. Later I realize the keyless entry nor the remote start works and they said bring it in. I came back and they did test and couldn’t fix it so they told me to bring it back Thursday when the tech guy would be here. He attempted to fix it so they then insinuate this was and issue before I brought my car and tell me to take it to ***** and if they deem it something related to the accident the insurance will pay. I don’t mind at all taking it to ***** but how can they deem it something related to the accident if it worked after the accident up until I came to get my car from them. My only request is to fix what y’all broke and if you can’t fix it then pay for it. They tried to put it on after market work that I had done but I told them about the after market work on the initial phone call before they even set up the tow. I need my car fix or the responsible party to pay for it. The responsible party is Diamond Auto Body.Business response
06/09/2022
---------- Forwarded message ---------
From: Diamond Auto Body <[email protected]>
Date: Thu, Jun 9, 2022 at 10:40 AM
Subject: ********-*****************************
To: [email protected] <[email protected]>
Good Afternoon-
Please see the attached documentation regarding the complaint made by *** *****.
We at Diamond Auto Body do apologize for any and all inconvenience that *** ***** has been subject to during this time. The shop has reimbursed *** ***** via check in the amount of $ 170.00 for the corrections made to her Key Fob by ******* **** *****. Per the attached invoice, supplied by *** *****'s insurance agency (Agency Insurance) the Keyless Modulator was Unplugged, ******* **** ***** reconnected it and it is now working properly.
*** ***** came by Diamond Auto Body on June 7, 2022 and picked up a reimbursement check in the amount of $170.00 ( copy of check attached) . Per the letter received from the BBB, *** *****'s desired settlement has been fulfilled - Diamond Auto Body has reimbursed her for her payment to ***** .
Thank You for you time in this matter,
Monica
Diamond Auto Body
10733 Baltimore Ave.
Beltsville, MD 20705
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.