ComplaintsforSee Clear Auto Glass LLC
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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Sept 19th, 2022, I paid Andre J********** who is the owner of the business $374 ($350 for replace windshield, $24 for tip because he asked for it). Next morning I realized there is a big scratch that I called him. On the day of 19th, he told me that if glass has issue he will come out and fix/replace it without charge. Since that day I contacted him 14times. He committed he would fix it 11times. He came out 2times and see if he can buff it, but couldn't. He promised me that he would replace it. Since this weds, he doesn't return my texts or calls. He also sent me a screenshot of damaged truck that was taken on April, gave me an excuse that he cant come out because his truck is in the shop at one time.Business response
12/16/2022
December 14, 2022
Dear Sir or Madam,
This letter serves as a response to the customer complaint that was reported to your office. I have provided a below, a detailed statement in defense to the allegations that have been made against me and my company.
On September 19, 2022, the complainant contacted my company to have her car windshield replaced. After I repaired her windshield, she contacted me the following day and stated that she noticed a scratch on her windshield. I verbally told the complainant (over the phone) that I would be happy to come out and inspect the windshield and repair the windshield or replace it whenever my schedule permitted to do so. I went back to the complainant residence to repair her windshield. After many attempts to repair it, I realized that she would need her entire windshield replaced. The next day, I placed an order the complainant a new windshield to be picked up. Without checking my schedule first, I have made several arrangements with the complainant (via text) to come back out and replace her windshield. I had realized that I had fell short with managing my prior appointments that had already been scheduled ahead of her appointment. By the time I was available to come back out and repair the complainant windshield, I had received noticed that she had already contacted her bank for a refund.
I will take full responsibly for not meeting the customer needs and expectations. There was obviously a complete misunderstanding and lack of communication on my part. Because we are a small business, we try our best to keep up a full slate of appointments. Especially when a technician is not available for periods of time. At See Clear Auto Glass, we take pride in giving our 100% every day to provide fast and friendly service to every customer who calls for window repairs. Going forward, we are going to take the necessary steps to ensure this does not happen again to include making sure managing our scheduled appointments and improving our communication with customers.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.