![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSee Clear Auto Glass LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Sept 19th, 2022, I paid Andre J********** who is the owner of the business $374 ($350 for replace windshield, $24 for tip because he asked for it). Next morning I realized there is a big scratch that I called him. On the day of 19th, he told me that if glass has issue he will come out and fix/replace it without charge. Since that day I contacted him 14times. He committed he would fix it 11times. He came out 2times and see if he can buff it, but couldn't. He promised me that he would replace it. Since this weds, he doesn't return my texts or calls. He also sent me a screenshot of damaged truck that was taken on April, gave me an excuse that he cant come out because his truck is in the shop at one time.Business response
12/16/2022
December 14, 2022
Dear Sir or Madam,
This letter serves as a response to the customer complaint that was reported to your office. I have provided a below, a detailed statement in defense to the allegations that have been made against me and my company.
On September 19, 2022, the complainant contacted my company to have her car windshield replaced. After I repaired her windshield, she contacted me the following day and stated that she noticed a scratch on her windshield. I verbally told the complainant (over the phone) that I would be happy to come out and inspect the windshield and repair the windshield or replace it whenever my schedule permitted to do so. I went back to the complainant residence to repair her windshield. After many attempts to repair it, I realized that she would need her entire windshield replaced. The next day, I placed an order the complainant a new windshield to be picked up. Without checking my schedule first, I have made several arrangements with the complainant (via text) to come back out and replace her windshield. I had realized that I had fell short with managing my prior appointments that had already been scheduled ahead of her appointment. By the time I was available to come back out and repair the complainant windshield, I had received noticed that she had already contacted her bank for a refund.
I will take full responsibly for not meeting the customer needs and expectations. There was obviously a complete misunderstanding and lack of communication on my part. Because we are a small business, we try our best to keep up a full slate of appointments. Especially when a technician is not available for periods of time. At See Clear Auto Glass, we take pride in giving our 100% every day to provide fast and friendly service to every customer who calls for window repairs. Going forward, we are going to take the necessary steps to ensure this does not happen again to include making sure managing our scheduled appointments and improving our communication with customers.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.