Customer ReviewsforBeltway Blinds

I ordered an awning that when installed does not fit in the area it was installed making it unable to install the hood option. The salesman should never have allowed me to order an item that was not able to fit in the area. There was another type awning with just a casing instead of a hood but they would not allow another awning to be ordered in place of this one instead we have been going around and around with a different installation option from the roof. I have requesting pictures of how this installation looks but have received no photos. This option requires holes to be put in my roof and I want to be sure I like this option before work begins. If not, then I would like to have the awning removed and refunded but they are stating this in not an option. Very Very disappointed. This awning costs $6000 you would think they would be more understanding considering it was the salesman that made the error NOT the customer.

I had the company put custom blinds in my home and all was fine until my patio blind kept breaking. The first time a guy came out and fixed it. Then it broke again. The second time they patched it up and said that I needed a new one. It’s been months and I still have not received a new blind. I’ve called the company several times and three times they scheduled a tech visit and canceled. The fourth time they came out took down my old one but brought a blind that did not fit, had missing parts, was not the right material nor the right color. The tech noticed the same thing. He called the company three times for me and they told him they would make note of it. I told him ask for a manager and he was told that she was at lunch the same story that they gave me each time that I called to get some resolution for the installation date. When I told the tech to put the old blind back up until they can order the correct one he said he couldn’t because he trashed the old one so they asked me if I wanted paper blinds until I got the correct one. I told them no so they left the one they brought. When I called to find out about getting a new one. The lady on the phone acts like she didn’t know what I was talking about so I asked for her boss who supposedly was still at lunch two hours later. She said she’d talk to her and call me back and nothing happened. I paid a lot of money for that custom blind and they are constantly giving me the runaround months later without a care or resolution so I now have a too small broken blind on my door that they had lying around and cannot tell me how they will resolve my issue with the correct blind and when it will be corrected. Their customer service is the worst and they do not care about their consumers. They just take your money, claim they are sorry yet make no effort to correct the problem. This has gone on too long. I just want the issue resolved correctly with the right product and some concern for me as a consumer.

If I could give half a star I would. We had blinds installed on 9/13/22, with warranty. The blinds for the Primary Bedroom and Bath came with a remote. And, three of the bedrooms have a clicking sound from opening/closing the blinds, (Locking Mechanism Problem). That was reported a week after install. Time went on, busy lives etc., the remote goes out, and it is not just the battery. The Tech Support recommended we request a new remote. This was September 2023, we have had a representative come to our home to make a video, this was in October. Supposedly there was discussion on how to address the issues, we were not informed an order was put in for the remote nor whether locking mechanisms will be replaced. On top of all this, the representative has been in contact with my wife and I, via text, and telephone tag. She’s asking the same questions over again about what the issue is, but apparently no order has been put in, because she does not know which rooms, This has gone back and forth for over a month. If you are thinking about doing business with them; “Caveat Emptor”. Paid too much money for shabby customer service. Finally, you must contact BWB via Answering Service, leave a message and someone will call you back. But when they call, it does not display on the phone it is BWB. That to me is a problem with a business that does not want customers know it is them calling you. After listening to voicemail, you find they returned a call for 18 seconds, you call back and go through the whole process all over again. Not worth the aggravation!

I called Beltway Blinds and they came the next day to complete a free design consultation. The designer was incredibly knowledgeable and was able to answer all my questions. I was updated on my order throughout the entire process, and my installation was flawless. Professional and reliable from the beginning to the end. Thank you Beltway Blinds for your outstanding work, I can't believe how great my home now looks. Absolutely will be calling back when my basement is complete and ready for blinds.

Great product, great people, great price, great service, great installers.

The whole process was very smooth from start to finish. From the consultation to the install and everything in between. Customer service was top notch. I received updates regularly regarding my order and time frame. I would highly recommend Beltway Blinds for your next window treatment project. A++