ComplaintsforRobert C. Newland Associates
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Complaint Details
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Initial Complaint
09/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was referred to Robert Newland for 2020 state/federal tax processing. I met with Mr. Newland on 5/28/2021 at which point we discussed my taxes in entirety and I left my tax documents with him. Since that day I have not heard from Mr. Newland or any of his staff. I've called, left messages, and sent emails. One day I drove by and Mrs. N****** (his wife) told me that they were both occupied with home improvement tasks but would get back to me soon. There was no follow-up. I stopped by a second time and the secretary told me the same exact thing, that they were working on their house and someone would call me back that day. Still no follow-up. Both times I've went to the office have been during my work day, taking me away from meaningful work just to figure out their hold up. This office is blatantly unprofessional and I want no dealings with them. Please help me to get my documents back so I can go elsewhere.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.