Business ProfileforDRD Group

This by far the most unprofessional experience I have encountered. This company is used by the Lake Pointe Condominium Association. The company came to assess a water leak but Rodney Pennington (i.e., owner) claimed my doorbell was not working so he left, I asked if he knocked on the door, he stated he did; funny thing is, I was home and did not hear either doorbell both of which work. I noticed a business card propped in my door and assumed this was the person. I called him the next day (Saturday) and after a brief conversation he said he would come out Monday and requested I send him my address and unit number. I sent him what he requested, and asked for a time of arrival for Monday, he never responded. I figured he was still working and would reach out when he had time. I text him again the next day (Sunday) reminding him to let me know what time he was coming out on Monday, again no response. I called him on Monday afternoon, and he stated his person came but no one was home I asked if they rang the doorbell, he said yes but he would send the person back. When they came back, I asked again if they rang the doorbell the person said yes, so I rung both bells in his presence and they worked just fine; nice, loud, and clear. I took the worker to the area of the leak he pointed to the ceiling and said its coming from the top, which is something I’d already knew, then he leaves and says nothing, absolutely nothing, no plan of actions or next steps. I call Rodney he says he’ll call me back with the plan of action and he didn’t. I called again later that afternoon and he says he has been trying to contact my upstairs neighbor but when asked if he needed my neighbors’ number he said yes. I gave him the