ComplaintsforDRD Group
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The DRD group incorrectly and illegally rerouted a kitchen sink drain pipe into my laundry room drain pipe instead of correcting or even notifying me of the root issue. As a result of DRDs faulty work in my home, I have incurred additional damage to my home and ALSO I am unable to use my additional prepaid insurance (homeServe) to correct the original plumbing issue that I called DRD to remedy. I am filing this complaint because :- three independent plumbers have come out to try and resolve the damage caused by the illegal routing have told me in writing that the job DRD group did as "illegal" and not up to any residential coding standard.- instead of water draining slowly from my kitchen sink, (the original reason for my call to DRD), I now have dirty water backing up in my shower and laundry room floor.- the original problem a clogged or maybe collapsed kitchen sink drain was never explained to me by DRD . I reached out to my ******** insurance after the DRD group botched the job BUT because the work the DRD group performed was deemed illegal, my insurance ********* will not cover ANY repairs to fix the original issue that the DRD group refused to tell me about. DRD group has only refunded me $600 of the $830 that I paid them to correct my kitchen sink drain problem. Also now that DRD group has performed illegal work on my drain system I AM UNABLe to use my otherwise VALID water /plumbing insurance to fix the original kitchen sink drain problem which is estimated at $5000.oo to investigate and repair
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.