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          Find a Location

          Pella Mid-Atlantic, Inc has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Pella Mid-Atlantic, Inc

              12100 Baltimore Ave Ste 1 Beltsville, MD 20705-1374

              BBB Accredited Business

            • Pella Mid-Atlantic, Inc

              7505D Leesburg Pike Falls Church, VA 22043-2104

              BBB Accredited Business

            • KC Company Inc Pella

              105 Annapolis St Annapolis, MD 21401-1360

            • Pella Mid-Atlantic, Inc

              7613 Wisconsin Ave Bethesda, MD 20814-3651

              BBB Accredited Business

            Business ProfilePella Mid-Atlantic, Inc

            Storm Windows and Doors
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            12100 Baltimore Ave Ste 1

            Beltsville, MD 20705-1374

            Get Directions
            Visit Website
            (301) 957-7000

            Customer Reviews

            1.38/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/7/2016

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The company is the regional distributor for Pella Windows & Doors.

            Business Details

            This is a multi-location business.

            Find a Location

            Pella Mid-Atlantic, Inc has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Pella Mid-Atlantic, Inc

                12100 Baltimore Ave Ste 1 Beltsville, MD 20705-1374

                BBB Accredited Business

              • Pella Mid-Atlantic, Inc

                7505D Leesburg Pike Falls Church, VA 22043-2104

                BBB Accredited Business

              • KC Company Inc Pella

                105 Annapolis St Annapolis, MD 21401-1360

              • Pella Mid-Atlantic, Inc

                7613 Wisconsin Ave Bethesda, MD 20814-3651

                BBB Accredited Business
              Headquarters
              12100 Baltimore Ave Ste 1, Beltsville, MD 20705-1374
              BBB File Opened:
              1/1/1996
              Years in Business:
              29
              Business Started:
              6/22/1995
              Business Incorporated:
              6/22/1995
              Accredited Since:
              12/7/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2705170176 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 12/31/2024.

              These agencies may include:

              Department of Professional and Occupational Regulation (DPOR)-VA

              9960 Mayland Drive, Suite 400

              Henrico VA 23233

              (804) 367-8500

              http://www.dpor.virginia.gov

              BBB records show a license number of 82627 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD

              These agencies may include:

              Department of Labor, Licensing and Regulation (DLLR)-MD

              500 N. Calvert Street, Room 308

              Baltimore MD 21202

              (410) 230-6231

              http://www.dllr.maryland.gov/license

              BBB records show a license number of 67005187 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 8/31/2025.

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1000 4th Street SW

              Washington DC 20024

              (202) 442-9828

              Fax: (202) 7276546

              http://www.dcra.dc.gov

              BBB records show a license number of 806035 for this business, issued by U.S. Department of Transportation (DOT)-Federal

              These agencies may include:

              U.S. Department of Transportation (DOT)-Federal

              1200 New Jersey Avenue, S.E.

              Washington DC 20590

              (202) 366-9805

              http://www.fmcsa.dot.gov

              • K.C. Company, Inc may conduct business outside of our service areas.  BBB encourages you to check with the appropriate agency in your state to be certain any licensing requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • K.C. Company, Inc
              • Pella Windows and Doors
              • K.C. Home Improvement Company of DC LLC
              Related Businesses
              Business Management
              • Mr. Kevin Cassidy, CEO
              • Mr. Terrence M. Sheehan, CFO
              • Mr. Andy Popovici, Vice President of Operations
              Contact Information

              Principal

              • Mr. Kevin Cassidy, CEO
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              20 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/05/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              On May 18 I decided to use Pella to replace my back windows. On May 24 I called with concerns about being overly priced. The salesperson ****** stated I was receiving 47% discount for vinyl windows costing 26,000. I called on the 24th expressing my concerns about the cost, craftsmanship and quality of the vinyl windows. I stated I didn’t see a discount on my documents. I then canceled the measurement appointment until my concerns were resolved. In doing so, I received a call from a manager ****. I expressed my concerns to him and stating without the discount then the vinyl windows would cost 44,000. Again, I vocalize that was too high for vinyl. I wanted to maintain the craftsmanship of my current window moldings. **** sent pictures of some less desirable windows and moldings that lacked details and limited bevels which wasn’t of the same quality that I currently have. I tried reaching back out to **** asking if I could transfer the $2600 deposit to a front entry door and possibly a patio door being as though no measurements were taking so no windows were ordered. I have not received any form of communication since 5/31/2024. I’m simply asking to have an entry front door and patio purchase instead of windows because I do not like the quality of the vinyl window for the back of my house that have floor to ceiling windows. This seems reasonable and possible because Pella has not ordered any windows for my home. It seems that I’m being bullied into getting a product I’m not satisfied with.
              Read More
              Read 19 More Complaints

              Customer Reviews

              13 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John L

              05/10/2024

              1. Sales person mislead us on the materials used in the entry door.2. Pre-installation person did not measure properly for the installation of a round window.3. Entry door arrived and installed with a manufacturing defect in one sidelight.4. Field supervisor directed installers to attempt to install incorrectly sized round window, which they refused.5. Field supervisor arrived on site unsuccessfully attempting to install incorrectly sized window but destroyed interior moulding that was to be preserved.6. 6 weeks later, a second installation crew arrived to install correctly sized window. The install was unsuccessful because the crew was not provided the correct trim work to complete the installation.7. Another 6 weeks pass and the crew successfully complete the installation of the window.8. Through all of this, the project scheduler refused to expedite installation attempts despite the issues being the result of Pella Mid-Atlantic's failures.IT SHOULD BE NOTED... the installation teams are excellent, but they receive NO support.Never will I do business with Pella Mid-Atlantic again!
              Read 12 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

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