ComplaintsforBluemercury, Inc.
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Complaint Details
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Initial Complaint
12/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
order number is *******, they marked my order as shipped and gave me a *** tracking number ****************** , and then they immediately canceled that shipment, i understand that something might happened and they have to cancel my order, but they refuse to refund me! I will try here first before dispute credit card.Initial Complaint
10/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order 2 items on 9/22/2022 was not delivered until 10/10/2022 which I refused delivery as it had taken over 3 weeks to even receive. Of course they charged my credit card immediately $209.56. I emailed them several times, each time getting a new c.s. person Never getting any resolution. Two weeks in,, I asked them to cancel the order, they did not and let it continue to process. I just want my money back! This is now over 30 days!!Initial Complaint
09/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The company advertised free overnight shipping. I have now waited 5 days without the order shipped. Upon inquiry into the status of my order, a shipping label was created to appease my complaint but the package has not actually been shipped.Initial Complaint
07/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Bluemercury was offering "gifts with purchase" of substantial monetary value ($127). Because I was buying items that are never discounted, this offer swayed me to purchase through Bluemercury rather than other retailers. After I had completed the purchase, I received an email saying that my gift with purchase had been "refunded" (i.e., $0). I complained to Bluemercury at this point, as it seems that they had made the "gift with purchase" offer without any intent to fulfill it. They countered with an offer for another similarly-valued gift (worth $125). I accepted this offer. After receiving a receipt for this exchange, I again receipt an email saying that my gift with purchase had been "refunded" (again, $0).To me, this is clearly fraudulent. They have made gift offers of significant monetary value that would sway any reasonable consumer to purchase through them rather than competing retailers without any intention of following through on those offers.Initial Complaint
06/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an online order for products from Bluemercury on June 3rd. It is now June 25th, and the items still have not shipped. I called and spoke to several people who gave me different information. I was told numerous times the order would ship out the next day and they were having delays because the warehouse moved. I was told I could cancel the order, then the next time I called I was told I couldnt. Currently, they havent charged me but I still have a pending order. I have no idea when or if the order will ship, when they will charge me, and if I will be home when the package arrives. They refuse to cancel my order or to give me any information about when or if it will ship.Initial Complaint
03/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello In 3/9 I purchased on bluemercury website a ***** airwrap for a total cost of $549 + taxes. The product was supposed to come with a present that I didn’t request and I couldn’t remove it from shopping cart. It should have been shipped overnight. On 3/10 I see the trucking number is invalid (*** tracking number) I call bluemercury cust service they told me they they didn’t create it because the present they were going to send me isn’t elegible for overnight shipment and It will ship ground (first very deceiving point). Lebel is created at that point but with no delivery date available. I call again on 3/11 and they told me that sometimes *** doesn’t scan the packages until they are received, but they gave the package to ***. They told me warehouse is in CT so in a few days it will be in NYC. They give me a gift card for $175 for the inconvenience, which was very nice. After 1/2 day I call *** and they told me that if the label is created but there is no delivery date then it means that the package was never received by them. On 3/12 I call bluemercury cust service again and they told me this time that sometimes *** do not update their system and this is why I don’t see the deliver date yet and to wait until Monday morning (today 3/14). Today I call *** and they told me there is no such a thing: their system is update live and they did not receive my package. I call again bluemercury cust service and they repeat the same thing over and over: they are a reputable company and nobody is scamming me, *** has delays, other clients have the same issues as mine. Then I went online and I saw other people leaving reviews with similar experience to mine! I am afraid I will never get what I paid for and I think they have a scheme to trick people and buy time. I saved for months to get that item, this is just so unfair and they are trash to play like this with people. I just undergone a long surgery and I didn’t need all this stress.Initial Complaint
09/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This complaint is regarding Order #*******, which is $149.40. The item is ************* CE Ferulic purchased on September 8, 2021. I have shopped at BlueMercury in the past and have dealt their poor customer service and thought that I would try again as they had the item that I wanted. It has been one week and my item has not shipped. I do not know any company that has taken this long and has ignored me when I reached out. I was concerned and reached out, but it has been 3 days and I have heard nothing back. I filled out 2 customer service requests on their website and also emailed [email protected] to get assistance. No one has gotten back to me and I spent a significant amount of money. I would like Bluemercury to explain this delay, refund me, and/or send out my item with expedited shipping as this lack of communication and ignoring customers is unacceptable. Never will I ever shop from this company again. I need the help of BBB to resolve this as the company is unresponsive.
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Customer Complaints Summary
13 total complaints in the last 3 years.
6 complaints closed in the last 12 months.