ComplaintsforGardyn

• Initial Complaint

  07/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have purchased a hydroponic garden from this company with a two year membership that ended with February of 2023. I have indicated my wish to discontinue my membership before the membership came to an end. Took my credit card number down from my account. They charged me $722 despite my actions of cancelling for another 2years of membership. Since I did not see this on my credit card account till now, I cant file a dispute. I emailed them and asked them for a refund. They did not take any responsibility for charging me without my consent. Did not offer a refund. They obviously have a glitch in their system that allows them access to their customers bank accounts/credit cards without their customers consent. I feel like there must be some rules against this sort of thievery.

  Business response

  08/08/2023

  We reached out to this customer when they initially reached out to us regarding the membership renewal charge on 7/30/23. After researching their account and past correspondence we found that they were advised that the membership would not renew. We then processed their refund in full for the membership charge on 8/3/23 and fully canceled any auto renewal so that the membership will not renew again unless the customer does so within their app. Our team reached out by phone on 8/8/23 and left a voicemail so that the customer is fully aware that the charge was refunded and the membership is canceled.

  Customer response

  08/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I have received the refund for fraudulently charging my credit card $722.  

  I however definitely feel wronged that the company charged my card in the first place behind my back, when they have it on record that I asked them to cancel my membership on time; in compliance with their membership requirements at the time. They have used my money for close to 5 months before it was returned to me. It took repeated emails and me telling them that I have reported them to the BBB for them to consider giving back my stolen money.  

  I want everyone who is researching their company online to see that this company has done this to a customer.  I am sure the practice of taking $722 from my  credit card account against my wishes is not in line with credit card processing rules, best business practices, or any such thing. I would like future customers of Gardyn to understand that this company can not be trusted with their financial information because they will indeed commit credit card freud and unless they are caught red handed and repeatedly  told that it's unacceptable for them to keep money they stole, they will not do the right thing and return that money. 

  So yes, I have received a refund. The refund does not cover 5 months of use of my $722, and I think their customers should know about them committing credit card fraud and theft.

  Sincerely,

  *************************

  If I did not notice this, I would have been out of this rather large sum. This company is charging its customers without their knowledge, against their consent
  
  Regards,
  
  *************************

• Initial Complaint

  05/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Nov 8 I purchased a 2 year membership from Gardyn, assuming we could pause our membership if we needed to. Gardyn doesn't make things clear and offers deal without the full story, and everything happens on their app so its easy to miss the fine print.. I am now told I am not allowed to pause because I am a 2 year member. This is an expensive service we are unable to use over the next few months. I have communicated this to them and they keep referring me to their website for policy information. I have just offered to pay full price for the 7 months and only be refunded for the months we haven't used. ( as opposed to the discount we received), so I could pause like their monthly members. I feel this a reasonible on my part and a click of a button for them. The math goes like this: I've paid off 7 months of $30.87, which is probably the reduced rate they offer for 2 years. What i would like is to offer to pay full price for those months instead ($39/mo), as if i was a month to month member, and received a refund to ****** for the rest. That 7x 39=273. My loan was $740.88 with no interest. SO the refund to ****** I would like is 467.88.

  Business response

  06/19/2023

  To whom it may concern,

  Gardyn Inc issued a refund to *************************** on 6/2/23 in the amount of $452. This was based off the math below:

  Order ID number: ********** $452 Refund:
  Activated 12/3/22 - 
  Used 6 months x 39 =  $234.  
  $686 - $234 = $452

  Attached is a copy of the image showing the refund issued directly through Affirm. 

  Via our terms of conditions for membership, all membership are non-refundable but we did make a one time courtesy exception for the customer due to the inability to pause the prepaid membership. 

  Please do not hesitate to reach out if you have any additional questions.

  Cheers!

  *****************************

  Customer response

  06/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  04/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order number: ********** I have emailed twice over the last two weeks and only received a canned response saying they will be in touch within 24 hours. They shipped me an incomplete order. Not only that, but there were seeds strewn everywhere in the package and the cardboard protectors had come loose, so I have no idea if the ones that I received are any good. I have now also left a voicemail on their non-live phone number and reached out to them via social media. At what point do I just give up???

  Business response

  05/15/2023

  The customer reached out to us via voicemail and email on 4/25/26 in regards to her seeds spilling. The same day, we had agents respond to the customer by phone, but were unable to reach her. We also sent her an email and immediately sent her a replacement for all of the product that she stated arrived. 

  The second shipment was delivered to her on 5/5/23. This can be tracked here: ***********************************************************************************

   

  Customer response

  05/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: they are wrong. I emailed them for the first time on April 14th and received the attached response. I then waited patiently for a response per their message. Two weeks went by before I contacted them a second time. 
  
  Regards,
  
  *******************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩