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ComplaintsforKurly Klips
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
1/29/22 $170 They sent a defective product They blamed me for damaging it They wont write me back to discuss a resolution They refuse to communicate with me directly They searched social to find me and then blocked me so I couldnt reach them Or leave a review if I tried. When I tried to leave a review about my experience and to seek help they deleted it Very shady tactics I still have the product in my possession No one will respond to my messagesBusiness response
03/15/2022
The business provided documentation to the BBB showing a complete refund was offered on February 14, 2022 via email; along with a shipping label to return the item.Customer response
03/15/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: They offered discounts on future purchases which I have not been provided with nor have I been given any information about replacement item of the defective product. The company has not responded to any of the questions or concerns detailed in direct email regarding this purchase. Too many options have been thrown around and stated regarding the resolution which is why I sent a direct email to the company asking for clarity which they disregarded and never responded to.
Regards,
** ****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.