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ComplaintsforEquinox
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Complaint Details
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Initial Complaint
09/06/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Problem is after repeated tries at canceling my membership between the start and only visit date of 5/27/2021 and closure on 9/1/2021 and after repeated mentions of their "Free month of May & June" being false advertising for what was secretly a year long membership, Equinox continued to charge me for 2 months and a total of $352. Went for 1 workout on 5/27 and never received any documentation of the agreement that I was signing up for and never told by the membership advisor that signed me up over the phone or anyone working the front desk that day until it was sent on 6/26. I had called the membership advisor multiple times to cancel my account as I would not be able to use the membership because I was moving to Florida. They said that was not possible without providing a lease agreement, I did not have as the place in Florida is a new construction with move-in delays. Agreement does not state I had to provide a lease and this process has multiple violations of VA Health Club Act.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.