ComplaintsforSpoonire Auto Service
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Complaint Details
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Initial Complaint
11/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Spoonires Auto has had my car since February 16, 2021 and they have been neglecting to fix it. They replaced my motor in December 2020 and they rushed the job and I did not have the right parts when I got my car back. February 10, 2021 my car started making really bad sounds. I took it to the garage 4 times and they failed to diagnose the problem correctly and doing so caused my balance shaft to break. I tried calling multiple times to see what was going on with my car and they would not answer the phone or call me back.Business response
01/31/2022
Business Response /* (1000, 5, 2021/11/29) */ We installed a used engine at customers request with a limited warranty of parts only for a period of 12 months. The job was done properly on 11/19/2020 and returned with an oil leak on 2/15 for an oil leak that was covered under the warranty (including labor at the shops generosity). The car was returned to customer promptly and without fault. Again the car returned with major engine damage and will not even start or run. We provided inspection and discovered internal engine bearing failure. We have a warranty supplied engine here that the warranty will cover but no answer to who will pay the installation/small parts/fluid costs. The car has been stored here since that date and we would like to give the warranty engine to the customer that is owed them and ask that they find a different shop to do the work and will not charge the storage fees or testing/inspection fees.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.