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ComplaintsforAgape Pet Services, LLC
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I brought my rabbit to ***** for cremation services. They provided NO cost information. I have used their services prior and the cost to cremate a rabbit was approximately $200. They apparently just changed their previous policies with no notice to other clientele. In fact, there was a woman picking up the remains of her rabbit while I was drooping off mine. They told me that they JUST changed the policy. Provided no information as to the costs and told me to expect an email from Agape, the crematory services. I get the email after I return home. I open up the costs and They doubled the price to $400. My friend who had their 80 lb dog was cremated the week prior, for $300. This is price gouging, and they are taking advantage of people in their time of sorrow. The office manager, Kathy *******, called on Monday at approximately 6:29 pm to argue and tell me that she didn’t care. Instead of allowing me to speak, she continuously interrupted me and attempted to create an argument. She then said I don’t want to hear anymore, and we terminate the client/customer relationship. I had 3 witnesses to this conversation, ****** ******* ********* ******* *** *********** ***. At NO time was I aggressive, No profanity and I was not disrespectful. It was her trying to continuously interrupt me while I was in the middle of speaking.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.