ComplaintsforArea Roofing & Siding Company Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Last Spring Area Roofing was contracted to install a new roof, siding, shutters, gutters and covers on my home in addition to some interior drywall repairs and painting. The work was completed, and full payment made. After a short time, I noticed water damage to the wall and ceiling they had repaired and painted in my second bedroom. I contacted *** on multiple occasions leaving voice mails and texts for approximately two months. Only after I placed a message via their website did I receive a call back. A team was sent to repair the seal along the chimney. However, no one has come to correct/repair the interior. I have called and texted, even gone to the office to no avail. I spoke with their contractor (*********************) who provided the dry wall and painting originally who indicated he would do the work if I was willing to pay. I should not be required to pay for something that resulted from their not executing the work sufficiently. In addition to asking for the interior repairs to be completed, I have requested a copy of the warranty for the work and materials. I have not received either. Your assistance in remedying these concerns is greatly appreciated.Business response
05/13/2023
All repairs have been completed at **********************. *********************** has been contacted and is satisfied with the service. Thank you for your assistance.
Thank You,
***********************
Area Roofing & Siding Company, Inc.
************
Customer response
05/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance in this matter.Kind Regards,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 5:00 AM
MMonday | 9:00 AM - 5:00 AM |
---|---|
TTuesday | 9:00 AM - 5:00 AM |
WWednesday | 9:00 AM - 5:00 AM |
ThThursday | 9:00 AM - 5:00 AM |
FFriday | 9:00 AM - 5:00 AM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.