15 Customer Reviews
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Review from Michael S
1 star06/27/2024
This comment pertains to an incident that occurred in the service department on 6/27/24 around 1:45pm. I came to the service department to pick up my work van. Unfortunately the service department had a hard time processing my payment. My government agency uses a GSA Wex fleet card. I was told by a young man to contact the *** fleet card company. I explained that he needed a pin to process the payment. He mentioned that he was not asked for a PIN when he called them. I stepped out into the customer drive up area and proceeded to call the *** card company to find out what happened during this transaction. I was advised by them that a vehicle ID# or Pin was needed. I thank them, went back in, and told the young man, like I just said you need a PIN number. Again he mentioned to me he was not asked to give a PIN number. We had a little bit of a heated exchange. This young man calls me a "D***head." This language is repeated in front of 3 female employees and one female customer. I in turn tell him that I did not curse at you, you don't curse at me. I next asked for a manager, the young man responds by saying "you go find my manager." I turn to 3 other female employees and ask who his manager is. They say and do nothing at all. I tell the young man to be quiet, he in turn tells me to stop treating him like a child and says he is tired of acting like an entitled person. I look at him and tell him don't go there with me about being entitled. In the mean time I get back in touch with *** fleet card customer service and keep them on the phone. The young man walks off to take care of something else. I am next directed after a few minutes to another gentleman he was able to assist me. They are finally able to process the payment and before I leave I ask one of the female employees for the young man's name. She refuses to give me his name and states *** you are the one who escalated this situation. There is no apology given by anyone for the bad use of language.
Ourisman Chevrolet of Bowie Response
07/10/2024
***************************, thank you for taking the time to share your detailed feedback with us. Our top priority is excellent customer service, and we regret that your recent experience was less than ideal. We take your concerns regarding our payment process and professionalism seriously, and we value the opportunity to address them here.
Regarding payment, we understand your frustration with having to repeatedly call the *** fleet card company when picking up your vehicle. Our Service Advisor explained via email that he was having difficulty approving your payment. We usually use an online portal for approvals with GSA but your vehicles VIN did not come up in the system. Due to this, our Service Advisor requested you confirm with your employer, prior to approving services, whether or not we could use your card for payment. We appreciate your patience during the process and are glad our team was able to assist you.
Regarding professionalism, our goal is to ensure a pleasant, seamless experience for each customer. Our Service Director met with his team to gather the facts after reading your review. According to several witnesses, you behaved disrespectfully to our team following the payment process difficulties. We apologize sincerely for any bad use of language you experienced but maintain we were not the ones to escalate the situation.
If you have any further questions or concerns, please contact our General Manager, *************************, directly at ************************************ He will be grateful to identify a solution to your satisfaction. Thank you for helping us improve our services and enjoy the rest of your day.Review from Chris A
1 star03/28/2024
Recently we purchased a 2019 Chevy Traverse from the Jeep dealership in Bowie. However, immediately we detected the vehicle had transmission issues. We brought it back immediately and their tech said they couldn’t replicate the problem. So we had a local Chevy dealer review it and revealed that it in fact, needed a new transmission. The vehicle was sent to the Chevy dealer in Bowie and to their credit they paid the service fee for the other dealer and did replaced the transmission. Here’s where the bigger challenge starts we have received no paperwork regarding what work was done or what warranty is offered for this known fault due to a pending tail light issue. When we tried to ask questions about what was done and what warranty we have they blow us off. Willy the service manager was very short and promised he would call me back by 7 PM last night and never did. When I tried to follow up today, we were put on hold for long periods of time, told we’d receive a call and never did, plus they are very short with us. We are not a pest, we’ve been patient, we want simple questions answered however that seems to be asking too much. Our concern is whatever work they did falters and then we get stuck with an enormous bill on a lemon vehicle that they tried to pass off to us when they knew it had this problems. In addition there were radiator issues and faulty brakes, thankfully the brakes were replaced, but I can get no one to answer questions about the radiator issues. Their argument will be that the car passed inspection which we found out was done over four months ago and was used as a rental because their grease pen residue was left on the passenger side window. This has been the worst car transaction, my wife and I have ever had and we’ve been married for 30 years. I’m taking this route because I can’t get anyone to talk on the phone and my next phone call will be to our attorney if someone doesn’t call with answers and soon.Ourisman Chevrolet of Bowie Response
04/03/2024
Chris:
Thank you for taking the time to speak with me, the General Manager at Ourisman Chrysler Dodge Jeep Ram of Bowie, on Thursday. I'm glad I was able to answer all your questions and concerns concerning your 2019 Chevy Traverse. You have my cell number, and if there is anything you need from me, please don't hesitate to call. You can also contact me directly at [email protected]. Again, thank you for your business.
Respectfully,
Younes Bekkali, General ManagerReview from Justin W
1 star12/27/2023
The management is both deceitful and dishonest. This is the worst experience I’ve ever had with a dealership. I found a listing on CarGurus that had the sale price a little lower than the dealership website listing. Very normal. I called the dealership to verify the price with Stephanie, who confirmed the price with the sales manager, Brian. I drove to the dealership to see the car and negotiated through the list of fees that they added on to the sales price. Eventually, I decided to purchase another car on the lot for a similar price. We agreed on the deal, the salesman ran a credit report, and I purchased new insurance for the car I was buying. As we were finalizing the process, Brian came over to the desk and said that he couldn’t go through with the deal. I told him we had already agreed on the price and we’re finishing the process, but he refused to let the transaction complete. After insisting that this was terrible business, I asked if he would at least sell me the original car so I could leave with something. He then INCREASED the price of the original car and would not honor the sale price that I had confirmed earlier. The next day, I called the General Manager of the store, Brad Hamilton, who was reluctant to work with me. He kept saying it was an unfortunate circumstance but there was nothing he could do to honor the original sales price. He insisted that he is not responsible for the CarGurus listing price, but I reminded him that three employees in the store confirmed that sales price to me. After multiple phone calls, he finally agreed to sell me the car for $500 over the list price, plus the tax and titling fees. When I asked for this offer in writing, the itemized list included an ADDITIONAL $500 doc fee. It’s unfortunate that dealerships can get away with false advertisement, blatant lies, and retracting deals, and customers have no power to fight back. I’m leaving this review as a warning to other buyers.Ourisman Chevrolet of Bowie Response
12/28/2023
Justin, thank you for your response. CarGurus and other third-party websites can take anywhere from a few hours to a few days to update information. We submit any changes in information as soon as they occur. Our information is always up to date on our own website, should you have any questions.
Regarding the Documentation Fee, this amount varies between dealerships and states. Our Maryland Doc Fee, which is clearly communicated on our website and standard for all vehicles, is $500.00. This is approximately half the cost of the Virginia Doc Fee, as we discussed during your visit.
We apologize sincerely for any miscommunication you experienced and will meet with our team to ensure your concerns are addressed. Should you wish to revisit these concerns, our General Manager, Brad H*******, is available for an in-person visit. You can contact him directly at *********************, if you prefer.
Thank you for your feedback and enjoy the rest of your day.
Review from Joan H
1 star12/19/2023
I had previously reported how greedy this dealership is. Credit card users will have to pay 3% fee. I received a call from the management to give me the “justification” for the fee. However credit card user already pay interest on many occasions during these financial challenging times. Same on the greedy.Ourisman Chevrolet of Bowie Response
12/20/2023
Joan, thank you for taking the time to leave a review. We understand your frustration with the 3% fee for credit card transactions and apologize sincerely. The decision to implement said fee was made after careful consideration of multiple factors following changes in the industry. Customers can avoid the fee by choosing an alternative form of payment, such as cash or a debit card.
We take your feedback seriously and will improve our services moving forward. Please contact our General Manager, Brad H*******, directly at [email protected] for additional information. Thank you and have safe travels.
Review from Joan H
1 star12/15/2023
I have used the Ourisman Chevrolet of Bowie to make a car repair before. they did a good job. I had no complaints. However, this time my car was in because of the automobile accident covered by GEICO. When I got ready to pay I was charged a $15 charge for using a credit card, this was not discussed and I think it’s totally greedy. I would not advise anyone to use their business because they do not give you all the information upfront.Ourisman Chevrolet of Bowie Response
12/19/2023
Thank you, Joan, for taking the time to share your feedback with us. We understand your frustration with the credit card transaction fee and regret that said fee was not discussed in detail during your service visit. For context, we charge a 3% fee for credit card transactions. We accept alternative forms of payment, such as a debit card, to avoid said fee. We will ensure this information is made clear to future customers so all expectations are met.
Customer service is our top priority, and that includes full transparency. Upon reading your review, our Collision Center Manager reached out via phone call to offer more information on the credit card transaction fee. We regret that the call was terminated and remain available at the same number, should you choose to reach out.
Our General Manager, Brad Hamilton, is available directly at ********************* if you have any questions about your recent service visit or would prefer an alternative form of communication. We look forward to hearing from you and restoring your trust in Ourisman. Thank you for your review and drive safe.
Review from John D
1 star11/16/2023
11/16/23 Just left Ourisman Chevrolet of bowie. THEY want $50k over MSRP and $5k to order a new C8 Corvette. That is so discouraging and insane. Not a good dealership to do business.Ourisman Chevrolet of Bowie Response
11/18/2023
John, thank you for taking the time to share your feedback with us. We take genuine pride in the excellent customer service we provide, which includes fair pricing and full transparency. We regret that your experience was less than ideal and value the opportunity to address your concerns.
We explain upfront to every customer that the Adjusted Market Price for the Z06 Corvette is based on supply and demand. Most dealers charge from $75,000 to $100,000. We believe our adjustment is very reasonable. At the moment, that is what the market bears for this vehicle.
Our General Manager, Brad Hamilton, is available directly at *********************. He will be grateful to address any questions or concerns you may have. Thank you for your review and have safe travels.Review from Geoffrey L
1 star11/03/2023
If you want your car damaged and to have your time wasted/be lied to, here is the place to go. After bringing my 2023 Silverado in for service, upon picking the vehicle up, I found 5 dents in the bed side that nobody at the dealership notified me of causing. It was only after being confronted that they “checked their cameras” and found their tech dented the truck. And it was not by accident, it was by them not being able to drive. They could not get the vehicle parked straight enough for their lift and tried to dolly the rear end and push the side of it with their hands… on a 10,000 lb truck. Suffice to say there are 5 dents in my truck. Dealing with Manager Russel and Lagos was like pulling teeth and they fought me on wanting to have the vehicle repaired elsewhere, where someone was able to confidently operate my vehicle in a parking lot and garage. After A month of this back and forth I am finally being offered a check for the repair cost only, and nothing for the hours of my time that has been wasted dealing with fighting them and arranging repair.Ourisman Chevrolet of Bowie Response
11/09/2023
Thank you, Geoffrey, for taking the time to share your detailed feedback with us. Excellent customer service is our top priority, and we regret that your experience was less than ideal. We take your concerns seriously and value the opportunity to address them here.
Our Service Director explained you notified our team of the small dents in the bed of your truck from pushing the vehicle into the stall. We understand your frustrations and apologize for not catching the dents sooner. We will improve our attention to detail moving forward.
Since the dents occurred during your visit, our Service Director offered to have our bodyshop/Paintless dent repair company fix the dents. You requested to use your own company for repairs and we agreed. On October 25, we received an invoice from you for the repairs via email. We had a check cut and offered to mail it overnight. You requested to pick up the check yourself and arrived at the dealership on November 3.If you have any questions, our General Manager, Brad H*******, is available directly at [email protected]. He will be grateful to have a discussion, should you choose to reach out. Thank you for sharing your feedback and allowing us to identify areas of opportunity. Enjoy the rest of your day.
Review from Zee C
1 star10/21/2023
I went to this Ourisman Bowie dealership after reviewing two of their vehicles on their online website. Called made an appointment. Inquired about both vehicles and was told by salesman/Dwayne both vehicles were available. I get to the dealership and was told one vehicle/sedan Lexus had been sold to a female employee. I test drove the suv/Lexus. Spoke with finance person/Jasmine about price which was the same price on their website only it included additional fees that brought the price to a little over 30k. I stated I wanted to check with some other finance options but I wanted the vehicle. I made an appointment to purchase the vehicle and sit with the finance person/Jasmine when I got there I was told she was not in the office. Before I got a chance to move forward with the purchase. Dwayne began to tell me the market had changed and the price had gone up. I expressed to him that the price is what’s on the website. He brought over a finance man who expressed the same opinion. This a clear case of ‘bait and switch.’ I state this adamantly because there websites still had the same price of $29,307.00 I walked away and told them they are doing shady business. By the time I got home I checked their website again and it showed the same price that we negotiated, $29,307. I took screenshots with my phone. Buyers beware of unfair pricing at this dealership by the persons in charge!Ourisman Chevrolet of Bowie Response
11/02/2023
Thank you, Zee, for taking the time to share your feedback with us. We understand your concerns with your recent visit, specifically with pricing. Our top priority is excellent customer service, and this includes full transparency with our pricing. Vehicle prices are constantly fluctuating within the used car market. We do our best to update our prices as soon as possible on our website, but it can take longer for third party websites to reflect these changes. This may explain why the price you viewed online was different from the one shown to you at the dealership.
Our General Manager, Brad H*******, spoke with you on October 21. He agreed to honor the original price on our website but you did not return to the dealership. Our team followed up on October 27 but received no response.
If you have any questions, our General Manager is available directly at *********************. Thank you for helping us improve and we hope you enjoy the rest of your day.
Review from Dani F
1 star05/02/2023
In 11/2021 we purchased a 16 Tahoe from ourisman Chevrolet on Bowie, at that time when we got to the finance part the guy talked us into purchasing an extended warranty. He explained that there was a lot that could go wrong and we should purchase the extended warranty for $4000. So we did thinking great this will cover the next 7 years. Our Tahoe recently had to go into the shop for a fuel pump issue, they contacted the warranty company and were told the warranty was expired in 01/2023. After a lot of phone calls and checking it appears the warranty started at the inception date not our purchase date, so apparently we paid for a 7 year warranty and only got 14 months out of it. The inception date is listed on out paperwork but this is not what we swere told. Dani FOurisman Chevrolet of Bowie Response
05/04/2023
SERVICE CONTRACT PERIOD: Coverage under this Service Contract begins on the SERVICE CONTRACT PURCHASE DATE shown on this Service Contract. Coverage under this Service Contract expires: (1) based on TERM or MILEAGE (as shown on this Service Contract) from the Manufacturer’s Original In-Service Date and 0 miles (not the SERVICE CONTRACT PURCHASE DATE and CURRENT ODOMETER READING), whichever comes first; or (2) if/when the aggregate total of benefits paid/payable under the Service Contract exceeds the limits as set forth in the LIMITS OF LIABILITY section. If no Manufacturer Original In-Service Date or the incorrect Manufacturer Original In-Service Date is entered on this Service Contract, WE will use January 1 of YOUR vehicle’s model year to calculate TERM expiration. This is the term of the contract that you signed when you purchased the vehicle. When you were in service we Offered a 500 discount towards the work that needed to be done. We will gladly honor that, if you care to have it fixed here.Review from Mary P
1 star12/13/2022
They couldn't communicate amongst themselves or me. They had my car in the shop 3 times for the same repairs, 2 days the first time, 1 day the second time (they had left a gas line loose), and 4 days the third time (not working on it until the last day), dragging what they said was a day or two of repairs to 3 months. And that was only because I had to do their job searching for a part in order for it not to drag to 7 months, which, when things became an issue, they were able to obtain the part within the same day. After looking at my car when it was originally dropped off, they quoted me a price of over $8K. My car is older, so I did some research before determining if that was worth it and concluded that it was right at the threshold, but worth doing. Three months later when they were attempting to complete the work, they realized they made $1,250 of mistakes in billing and wanted me paying for it, and the sales manager, wanted me to paying for half of the mistake. Prior to this, I had already asked 3 times about pricing and even to verify the bill when I picked up the car the first time. I had a 5 page bill that no one I talked to could explain to me. I also spent $1K in car rentals, 3 hours driving to the junkyard to get the part they said was going to take a month but turned into 7 months, and an additional $300 on the part (that ended up not working because it was worse off than what was already in the car). They wanted me meeting them half way on the bill, but I explained I already had. It concluded with them covering the cost of the mistake, however, after that, instead of them addressing the follow up issues because the work was not done correctly or completely, the receipt just said mechanic found no issues. I now have to take it to a different shop to complete the work that was not finished. I was not a valued customer and they did not care to do a good job on my car even when I spent over $8K.Ourisman Chevrolet of Bowie Response
12/21/2022
So sorry to hear of this experience. Please give me a call at 202-631-8732asking for Brad H*******, Vice President. I want to resolve your concerns…..Ourisman Chevrolet of Bowie Response
12/27/2022
Mary, I am so sorry to hear of the experience that you had in the service dept. We strive to fix all issues and have the best customer service, unfortunately we have no control of how long it takes for the parts to come because of National Back Order. I spoke with my service manager, and we were able to to find a part and fix it for you at no charge. Hopefully you consider us in the future, to service you vehicle's needs.
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