ComplaintsforStone Guys
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Complaint Details
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Initial Complaint
02/14/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We contracted Stone Guys, ******************* *****************************, Bowie MD ******* (MHIC# ******) on 15 Feb 21 for a kitchen remodel, and after demolition on 03 August 2021, numerous delays have left us without a kitchen for over 5 months. On 16 Dec 21, after determining they were not committed to finish our kitchen in a timely manner, we ended the contract and have begun taking steps to put our kitchen back together. Furthermore, although I am not able to locate Stone Guys' as a company listed with the Better Business Bureau, you may be interested to know that Stone Guys is representing themselves being accredited by the Better Business Bureau with a sticker in their window. As we began putting the kitchen back together ourselves, we've had additional expenses and difficulties in finding new contractors/businesses that have availability in their schedules, or that are willing to finish what another contractor started. Thankfully, we found one contractor and we are waiting for their quote. Unfortunately, they won't be able to start until late January 2022, which means another month without a kitchen, and more impact from direct and indirect expenses. We have extensive documentation of our engagements and communications with Stone Guys and would be more than willing to provide any additional information needed for this complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.