ComplaintsforPortrait of Life
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Complaint Details
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Initial Complaint
12/23/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Wanted to purchase a painting from this artist, he insisted before he could even start any painting I needed to pay half. I voiced my concerns but was told there was no way to start unless paying. I voiced what I wanted aka not a lot of blood and no flames....when the painting was done there was a lot of blood and flames. I decided against it and thought that I would get some kind of refund even for some of what I paid seeing as it wasn't what I had asked for nor was it what I overall wanted. I have yet to receive any type of refund. No where on website or when I was talking to him that it was non refundable.Business response
02/15/2022
Business Response /* (1000, 16, 2022/01/26) */ Re: BBB Complaint Case# ******** (Ref#85-********-********-14-420) External Inbox william b. 12:04 PM (3 hours ago) to me Hi Lisa thank you for speaking with me today as I mention the customer only paid half for the Painting which I told him twice it was non refundable because of the hours and hard work I put into it even finishing faster then expected. I was even willing to make changes for him multiple time but that was not good enough for him. I also gave him a discount the initial price of the Painting was $400 size 16inches by 20inches I took off $200. It is unfortunate that it had to end like this with my customer. I have never had an issue like this in all the years that I have been working. Sent from my iPhone Consumer Response /* (3000, 18, 2022/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The artist states that he mentioned twice that it was non refundable....I have the messages and can attach the entire conversation if it would help stating that he never mentioned that it was non refundable until I stated that I as unhappy with it. I also have the messages showing that I asked for less blood and no flames in the background and the picture he sent me of the final work had flames in the background. He did not follow my instructions and also did not mention that it was non refundable until the very end. I am willing to be reasonable because I understand that he put in the time and work but I should at least get half back because he did not follow my instructions and never told me until the end that it was non refundable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.