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ComplaintsforExtreme Exhaust & Mufflers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/03/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
3/14/20 Extreme Exhaust sold me a Universal Flex Pipe because my car wasnt getting the power when i put my foot on the gas and stalling. from 3/14/20 till 8/3/21 they changed the part two or three times and my car still doing the same thing. A mounth or two ago thet changed it and he said he wasnt going to change it for me anymore. I paid $400 to get it fixed and iam still having the same problem. i took it to a shop and the Mechanic said hes getting the same code from the part they fixed and that they must have put the wrong part on my car.my car not agreeing to the universal Flex Pipe. i just want the right part for my car or RefundBusiness response
01/14/2022
Business Response /* (1000, 20, 2021/10/31) */ Sorry for your inconvenience if you think I sold you the wrong part. I'm sorry I really don't think I installed the wrong part I'm not sure why it went bad.Theres always other reasons for that if engine is not running right.So if you really think I did you wrong I'm open 930 to 5 Monday through Friday Saturday 830 to 12.I will refund you your money I'm not here to make people unhappy. Once again I'm sorry for the inconvenience. Consumer Response /* (2000, 22, 2021/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Good morning, I am very Satisfied with the response, because I still have to get that same part fix and I have to go to the Dealer for that part. The same code is still coming up. You changed it too many times and iam still having the same problem with the same code. I do appreciate the refund and I think you do a good job in that field of welding it's just that part wasn't agreeing with my car. Thank you so much for doing the right thing.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.