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ComplaintsforR & D Boat Supply, Inc.
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Complaint Details
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Initial Complaint
01/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
purchased a Jacket from this Company and it did not fit went to take it back the next morning with the original receipt they supplied at time of purchase. Owners would not give the money back said we could only get a store credit. this is unethical in my book.. now we 72.00 store credit and don't need anything from there as they done carry my husbands size of clothesBusiness response
02/15/2022
Business Response /* (1000, 5, 2022/01/28) */ Customer came in 1/19/22 and had conversation about the jacket and it's fit, purchased a XXL jacket, at the time of purchase was the largest in stock for that style of jacket. We have other style jackets in sizes up to 5XL. Our policy is a store credit, no refunds. There is a sign hanging above our cash register. We sell more than clothing, we sell boat supplies, boots, fishing gear and tackle, hunting, electronics. He may use the credit on anything in the store. The customer that purchased the jacket was not the person that returned it. I explained our policy to lady that brought the jacket back and also to the customers wife when she called later that day. At this point with the shortage of product and the availability of product, a store credit is all we are able to do.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.