ComplaintsforHeavenly Bound Painting and Home Improvement, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Painter took deposit of $1500. in June for work in Fall. Work never done, painter will not refund my deposit despite repeated requests. Actually blamed me for giving him a deposit too early! Has promised deposit was in the mail since November.Business response
01/07/2024
As my contract states, no deposits will be refunded. I don't like at accept deposits until I'm ready to start the work because of unforseen circumstances. Mrs **** sent it after I explained this to her. Unforseen circumstances occurred.Customer response
01/09/2024
Complaint: ********
I am rejecting this response because: the painter did agree to return deposit, said it was in the mail for months and lied. He led me to believe he was busy with paint jobs and could not get to me til fall. He was lying along. I asked for the deposit back after the time he should have been here painting and he kept putting me off with excuses such as he mailed the check.
Sincerely,
***** ****Business response
01/12/2024
My contract states that NO DEPOSITS WILL BE RETURNED. Mrs **** sent the deposit early, I'm assuming, to get me on the job sooner then the 'months out' I predicted. I returned many deposits, out of courtesy, via money order. I stopped looking for her receipt after she repeatedly called me a liar and tried to involve my Dad's business. As far as I'm concerned, the matter is closed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.