ComplaintsforWyndham Hotels and Resorts
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Complaint Details
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Initial Complaint
03/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
booked a room with Super 8 Motels c/o Camp Springs,Maryland location.in October 23,2022. thru (**** pay)****** . canceled booking prior to checking in! Next Business day my card was still charged for the total price?! even after providing physical evidence of cancellations! requesting my full refund plus a formal apology.Business response
03/16/2023
BBB Case #: ********
Hotel Site #: *****
Customer Care Case #: ********
Dear Contact:Thank you for notifying our office of the concern filed by ************************* at the Super 8 by Wyndham property in Camp Springs, MD. To assist in reaching a resolution, I’ve informed the property's general manager of the situation. The general manager will contact the guest on or before March 21, 2023. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
*******
Liaison, Customer CareInitial Complaint
11/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had to get a non-smoking room the front desk clerk was extremely rude he put me in a very unsanitary smoking alarm with a bed that did not fit the boxspring. There was some kind of crust all through the buttons on the remote as well as the room phone when I tried to tell him about it he dismissed me he said he did not see anything. I have never dealt with such an disrespectful rude desk clerk ever. And I cannot believe the condition that those rooms were in you could hear through the wall the young lady in the room next to me left because she said the rooms were disgusting and she didnt like it. I did not even take my shoes off is how unsanitary that room was I spent $177 for that roomBusiness response
11/14/2022
BBB Case #: ********
Hotel Site #: *****
Customer Care Case #:********
Dear Contact:
Thank you for notifying our office of the concern filed by ********************* at the Days Inn by Wyndham property in Camp Springs, MD. To assist in reaching a resolution, I’ve informed the property's general manager of the situation. The general manager will contact the guest on or before November 18, 2022. As a company, were committed to delivering a great experience with every stay with us.Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
Michele
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: ************Business response
11/17/2022
BBB Case #: *******
Hotel Site #: *****
Customer Care Case #:*******
Thank you for notifying our office of the concern filed by ********************* at the Days Inn by Wyndham property in Camp Springs, MD. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.
We take these matters very seriously and the concern has been forwarded for immediate review to our Field Operations staff, for follow up with the property.
As a gesture of goodwill, we would like to offer the guest 7,500 Wyndham Reward points. If she has yet to enroll in Wyndham Rewards, she can do so here: ***************************************************************************
Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.
If you are not a currently a member, let me share the great benefits of being a Wyndham Rewards member! Earn points at over 7,800 participating hotels around the globe, including: AmericInn®, Baymont Inn & Suites®, Days Inn®, Dazzler® Hotels, Dolce Hotels and Resorts®, Esplendor® Boutique Hotels, Howard Johnson®, La Quinta®, Microtel Inn & Suites by Wyndham®, Ramada®, Super 8®, Travelodge®, Hawthorn Suites by Wyndham®, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Grand®, Wyndham Hotels and Resorts®, Wyndham Garden®, Trademark and participating Caesars Entertainment branded hotels worldwide. Stay everywhere from North America to Europe to China and more.
Redeem Wyndham Rewards points for Go Free? free night stays or for Go Fast? discounted hotel rates at any of our participating hotels at the following brands: AmericInn®, Baymont Inn & Suites®, Days Inn®, Dazzler® Hotels, Dolce Hotels and Resorts®, Esplendor® Boutique Hotels, Howard Johnson®, La Quinta®, Microtel Inn & Suites by Wyndham®, Ramada®, Super 8®, Travelodge®, Hawthorn Suites by Wyndham®, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Grand®, Wyndham Hotels and Resorts®, Wyndham Garden®, Trademark, participating Caesars Entertainment properties and other exciting destinations.
Redeem points for a variety of other rewards, such as gift cards and merchandise.
Earn miles or other travel currency instead of Wyndham Rewards points for your qualified hotel stays from participating airline and rail programs by updating your earning preferences in your member account. See our full list of participating partners.
Earn additional points through everyday purchases and other transactions with a variety of program participants, including our Wyndham Rewards® **** Card.
Gain access to your member account 24/7 - to check point balances, redeem rewards and make reservations - simply by visiting ************************************* Thank you for choosing Wyndham Hotels & Resorts!
Please note our email address has changed. If you need any more information on this matter, please contact me directly at [email protected].
Michele
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: ************Initial Complaint
07/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We reserved a room at Ramada for 7/4/22 to spend my last night with my child. We tried to check in at 2.15 and was told we had to wait to 3 so we left and came back at 4 and gave them my credit card that was already charged and ID. They gave me 2 cards and breakfast ticket we went to the room in a large city we have never been to. 2 towels for 3 guests in room got into bathing suits went back to the office for towels said we will bring to pool. We swam and took showers and left our puppies to grab food. We returned to grab the puppies to go to fireworks and keys didn’t work. My daughter ran to office our dogs upset can’t get to them but can see us. 30 mins for her to return our keys didn’t work cause they gave our room away with our stuff and dogs in it. The woman joked with my child we could have a 3 some!!! Tried 800 number like 30 times and was repeatedly lied to and hung up on!!!!! People were in our paid for room with our babies and stuff because this hotel messed up and thought it was funny and the 800 number refused a supervisor lied and pretended to be one stated she was calling hotel to see if I was lying without even knowing which hotel I was referring to! I feel violated and not even sure if anything is missing if my babies were attacked or what happened? I’m still awake now and doing this scared of who else they will try to let into my room if I go to sleep. We are 3 females in area we have never been to before!Business response
07/07/2022
BBB Case #: ********
Hotel Site #: *****
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by *************************** at the Ramada by Wyndham property in Jacksonville, FL. To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before 7/8/2022. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
Melissa
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.