ComplaintsforDARCARS Chrysler Dodge Jeep Ram of Marlow Heights

• Initial Complaint

  06/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a vehicle on 2/27/23 and gave a check in full for the amount given to me by **** ********** Credit Union. The process was smooth, my agent awesome. The sales rep attempted to sneak in extra costs that my husband and I caught and then attempted to blame the agent. Ultimately, the extra fees were removed. Fast forward almost 60 days layer, I still have no hard tags. I contact ****** and was told that the paperwork had been processed. I work for the **** so I had a supervisor look into it. He found that my paperwork had in fact NOT been filed due to the dealership selling me a car that still had a lien on it. I called ****** back and he tried to feed me the same horrible story until I told him who I worked for and what I found out. He said he'd check into it but because it was Friday he'd call me the following Monday. He never called and I had to call him back, I asked for an extension on my paper tags in which he came up with every possible reason why I should wait to get an extension. He said he'd call me back and again, he did not. I called on 4/26/23 to find out my tags were there. Fast forward to Tuesday, 6/6/23, I receive a letter from the MVA stating that they could not generate a title for me because they did NOT receive the current title on the vehicle. Again, I do my research and find out they went to a tag and titlw and submitted title work with a title from 2021 instead of the current title the owner had issued in 02/2023. I call and speak to general manager ** ****** and was told because I got tags I have a title. I explained that I work at the MVA and had a supervisor look into it. He requested I email him the letter and he would get back to me. I asked to return the vehicle for a refund because at this point too many issues had occured. His response I can't make any promises. Today is 6/8/2023 and I've yet to receive a call, I call the dealership to find out he is not in today and off tomorrow and there isn't anyone else I could speak to. 

• Initial Complaint

  06/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Good Morning, This is my second complaint on Darcars. The first complaint was about my breaks which they kept saying nothing was wrong with them. a month pass and I had to show them video of the problem to prove to the service department something was wrong. then I paid a 600.00 fee for some loose sewers that had nothing to do with my breaks making noise. After I sent them the video the fixed the problem, they claim wasn't wrong. When I went in for the repairs, I stated to them that they needed to check all four breaks, brake pads, and roaders, they stated they did. now fast forward to May my car is doing the same thing again, so I went in again and had to pay $1090.00 to get my roaders and brake pad replace, which should never have happened due to me asking them back in February 2023 to check. I have spent so much money on repairs that never is completed the correct way. I need a refund for all the work that wasn't completed. I have had problems with this company for 3 years now and its not getting better. None of the General Managers has been no help at all. I have two small children that I take to school and rides in my car everyday, so for my brakes to have problems is a safety issue.

• Initial Complaint

  02/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Obtaining our vehicle from DARCARS Collision Center of Marlow Heights Our vehicle was taken to DARCARS Collision Center of Marlow Heights after an incident on 09/23/2022. They did the initial inspection and gave an estimate of 7 days to repair the damages. However, it’s been more than 4 months (4 months and 11 days to be exact) and they still haven’t completed the repair and haven’t given us a date by which We have been in communication with them throughout the process and they have kept promising us that the repair will not take more than two weeks. However, it’s February now and we don’t have a reasonable hope of getting our Car back any time soon (if ever) without taking legal action. We do understand that difficulty in obtaining the necessary parts and other unforeseen reasons can delay the repair process. However, even by their own admission, it has taken exceptionally long to complete the repair in our case. We simply don’t think they are putting even the minimal amount of effort.

  Business response

  02/17/2023

  CRM *************************** followed up with the Dealer Team please note: This vehicle has been completed and picked up.  The customer picked up last week.  This was a very extensive repair.  Due to delays and back ordered parts we were on schedule.  This vehicle had over 17k worth of damages.  The customer knew from initial inspection this would take multiple months to complete.  The final issue that held it up was the payment confirmation.  We were owed over $9k that had to be collected.  Please close. Thank you, ***************************
  

  Customer response

  02/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  12/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 14,2022 I traded in my 2017 Jeep ******** to Darcars on ************************** Suitland, MD *******. When speaking with the sales person he insured me that the car was certified and had no mechanic issues. This car was priced at 49,000. The next day when I went to the dealership to pick up the car, The inside was dirty the arm rest was broke into different pieces, brakes was bad and had to be fixed two different times, I only received one key which the cars come with 2, at the moment I still only have one key. When starting up the car it makes a noise which I have sent videos of the noise to two of there service departments and they still staying nothing is wrong and that the car have to make the noise in front of them before they can see if something is wrong. I talk to the GM he stated he can not take the car back and didn't offer any options on a 49,000 car that's having issues after having the car for one day. No one at this company has been any help and we have been a customer of them for about 2 years now. Not to mention the first car they sold us was a bad car and they were saying nothing was wrong with it and sent the car to be looked at by Chrysler dealer and a list of problems came back so they had to buy the car back from me. I am at my breaking point with this dealer because they are selling bad cars to people at a high ticket price also false advertisement. Thank you. 

  Business response

  01/06/2023

  CRM Sherlene L**** followed up with the dealer team.  Please note the Jeep was purchased on 6/10/2022.  The price of the car was $38,000 (Not $49,000) The customer complained about the brakes on 10/7/22 which was 4 months later and 6000 miles. The service replaced them (they were not under warranty).  Good will ONLY. RO#*******.  Customer is more than welcome to trade her car for another car.  Customer has an appointment to see the Manager on Saturday, 1/7/23 @ 1;30 to close this matter. Thank you, Sherlene L****

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 26, 2022, My SUV was dropped off at the shop because the Throttle Contol Warning light was on. The repair shop misdiagnosed the issue on my car. I paid $2,442.84, when I picked up my car before I got halfway home the same light came on. I returned my car back to the shop and while waiting they stated that the throttle body needed to be replaced, I told them that, that was the issue and that if they had test drove my car that they would have noticed that the light was still on. Now they want to charge me another $1,500 to replace the Throttle Body that should have been replaced from the start. I feel that I was charged for work that my car did not need. Not to mention that they have had my car since 7/26/2022. I just want my car repaired.

  Business response

  09/06/2022

  CRM Sherlene L****, followed up with *** ******, Service Manager, All matters have been resolved with the customer and she is happy. Please close. Thanks Sherlene L****

• Initial Complaint

  04/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 8th I purchased a vehicle from this dealership. Since its been 45 Days and I have not received my tags called the Tax commissioner office in Ga they said they never received my paperwork for my tax, tag and title. I called the dealership to see what was going on. I was put on hold 3 separate time for ***** minutes without anyone picking the phone back up to talk to me. So, I decided to go to the dealership and talk to someone directly. When I walked up I to the front called the dealership and asked again to speak to someone about my tags. I watched the receptionist answer my call, have a conversation with me, put me on hold and start continuing doing whatever she was doing without transferring me or talking to anyone about my situation. Just left me on hold I finally talked to an associate about my situation. He walked to the back. came back and straight lied to my face and told me my tags should be there any day now. Yet Georgia doesn't even have the paperwork to register my vehicle. My wife had the same issue with her tags from this dealership where it took over 2 months. As I'm reading over some of the other complaints it seems to be a trend with them.

  Business response

  05/04/2022

  CRM ***************************, spoke with ***** ************* ****** Director concerning the issue,  please note - ************************** tag and title process was started and they sent the paperwork with a check to ************ on March 30, 2022. We received a call that there was a difference in our check and a difference check was cut on April 12, 2022. Our staff just contacted ************ and they have stated that the tag work was sent to Ga and they are waiting for the tags to be returned to their office. Georgia is running a 2-3 week turn around due to the number of tags they are processing. We may have to extend the customers temp tag BEFORE they expire on May 7,2022. We can not extend the tags until we are 2-3 days prior to expiration and can not extend after the expiration day. 50 state does believe the tags should be in prior to this date. *************************** followed up with a phone call today 5/4 to update **********************. Please close. Thanks

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ?I first seen this truck on a dodge ad and contacted darcars and spoke with a employee ******* (who doesn't work there anymore) about ordering truck. After about 9 months of waiting the truck came and I was so excited that I was ready to just drive out of there right away..the staff of darcars took full advantage of my excitement. Once I moved on to finance I was put with Marji. Being that I’ve visited this dealership before and felt I was in good standing with the staff there I believed i would be handled with care. I asked then Marii to just give me whatever papers I had to sign so I can get out of there and start driving my new truck. I had no clue that she would charge me $29k in warranties. Even when I asked her “wow it’s still that high even after putting down my deposit?” She just nodded her head and gave me a look like yea that’s how much everything cost. Me being a amateur car buyer I had no clue I could tell her that I didn’t want warranty. I sign the paperwork and head to my truck..after really looking at the truck I noticed that it was things I ordered that wasn’t on the truck..Terrell told me he messed up and that he was sorry. From there we planned to order another one, unfortunately after 5days of having the truck I was involved in a hit and run accident on September 25th. On the very next day Employee Hassan orders my truck that I originally wanted thinking that my truck was totaled. I knew that the new truck would take some time and that I would still have to pay my car note for the crashed truck, so once I got my bill I noticed I was at a 7.3% interest rate when I know for a fact marji verbally told me a 5%..so I started to look into my deal and ask other people did 29k in warranties make sense? I received an extreme no from multiple people and other dealerships. When I asked about the warranties marji told me that I agreed to them when I signed the paper so I then went to the finance manager haroom and he told me that it was ok because I can tran

  Business response

  02/08/2022

  Sherlene L********, CRM reached out to Lalin, General Manager who did speak with the customer about options that was only available at the time or cancel warranty. Customer never returned back to the dealer.   I will close. Thanks - Sherlene L**********

  Customer response

  02/13/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: my attorney has been reaching out to darcars and no one has returned our calls its been over 3weeks.. Lalin is a liar and hasn’t tried to work out anything with me since I’ve made the complaint..they are stressing me out so bad idk what to do anymore..attorney general has also got involved so I have to just wait for a resolution I guess but in the meantime its all draining me dry
  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  
  

  Business response

  02/18/2022

  Sherlene L*********, CRM reached out to the dealer and spoke with the General Lalin G********. Please note the customer  and I tried to make a deal with the trade and transfer all the warranty money to the new deal and customer refused the
  offer. Dealer ended up cashing the original contract the customer signed and agreed. Dealer will not go any further at this time. Please close. Thanks - Sherlene

• Initial Complaint

  12/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 11, 2021, took my car in for repair, struck something on the highway that tore a hole in my gas tank, had is repaired their picked up the vehicle on August 16, 2021, vehicle ran fine for about about week and gas cap light came on indicting a problem, so I replaced the gas cap on the truck, same problem.call the dealership on December 15, 2021, spoke with service agent ask her to have the manager to call spoke to the service manager. Ask the manager is there anything they could have done while replacing the gas tank the could be causing the gas cap light to keeping indicating that's their a problem. He states he don't think so and if wanted them too look at it again, it would be a service fee of $200.00, I paid them $1329.41 on August 16, 2021, He gives me appointment for January 7, 2022. As a disabled Veteran I would not recommend anybody taking their vehicle to them for repair.

  Business response

  12/29/2021

  CRM ***************************, followed up with the dealer.  Per  Mark F********, Service Manager, Dealer contacted the first time customer. Customer had ended up taking his truck to another garage and they found a loose vapor hose that wasn't tight on his fuel tank. Dealer replaced his fuel tank and on this past summer.  Dealer apologized to the customer and the customer asked if he could be reimbursed for the cost of the gas cap he purchased. Dealer stated to the customer that on his next oil and filter change that it will be no charge due this issue.  Dealer have put it in the notes and the customer is now happy that this offer was made to him. Please close. Thanks Sherlene L********

• Initial Complaint

  10/14/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from this dealership on June 10, 2021. I still have not gotten my tags and title for the vehicle yet. Every time I call the dealership they tell me they are waiting to hear back from DarCar's accounting and financing department and waiting to hear back from ********* (because it is a ***** truck that was traded in at this dealership). Last week I spoke with customer service from DarCars corporate office and ******* told me that she would know something by Friday, October 8th, 2021 and that she would be calling me. Again, she never called and the dealership never called. I called the MVA yesterday (10/13/2021) and the MVA said that they do not have any issuing of the tags and title in their system yet from the dealership on the vehicle I purchased from them.

  Business response

  10/22/2021

  CRM ***************************, ***************************, customer 's tags completed. ***************************, reached out to the customer on October 19th to pick up her tags.  Please close. Thanks -********

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