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Find a Location

The Hair Company USA has 1 locations, listed below.

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    Business ProfileforThe Hair Company USA

    Beauty Salon

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    529 Ritchie Rd, Capitol Heights, MD 20743-3619
    BBB File Opened:
    8/7/2011

    Customer Complaints

    3 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rasheeda R

    2 stars

    01/19/2022

    First let me start off by saying that I was there for almost 5hours. I drove 1.36hrs to get there, was running late because I got lost alittle, but was still seen which I appreciate. I wanted a custom color, hydration treatment which my hair didn't seem very hydrated afterwards. I got a silk press and paid for extra lng which I don't think my hair was extra lng. Detox shampoo and a trim. Which was way over the price I thought it was very misleading in the prices. My color was not the color I wanted even after I showed her a picture. Not very please with my overall results and would not be returning or would not recommend. Please make sure you check their prices and you won't have any surprises. Just a quick update on my experience. My "Custom Color " is more bright on the right side and again the ends never took. It looks as if she rain out of color product. I was charged for my entire hair colored and it looks like my roots only were colored. Also, they added more money to the ticket card for extra long hair, my hair is long but not extra long. They also, charged me more money for the straight silk press for extra long hair, when my hair is not extra long and I only got roller set and blow dried she didn't even put a FLATIRON to my hair at ALL. Please please make sure you check the Google reviews and if you decide to go, no in advance how much you total amount would be. They changed and added to my ticket price that I originally had scheduled to make the price more expensive. I will never ever go back and would never recommend this place to anyone. I will drive to (Philadelphia) that's for sure to get my next appointment done. They Definitely won't disappoint me with my experience and or visit. I wish I would've went to Philly the first time around. And they don't practice Social Distancing they had everyone so close together under the dryer it should've been ever other hair dryer.!!!

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