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ComplaintsforDominion Tire Company
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Complaint Details
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Initial Complaint
05/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went in to have the studs and lug nut replaced on one of my tires. Returned 3 days later after finding out that one of the studs that was purchased was not replaced. I discovered this after going to another mechanic to have my rim fixed. I paid for 4 lug nuts and 5 studs. The owner returned the old parts to me and I only received 3 studs & 3 lug nuts. When I went back to have this fixed he refused to fix the mistake and blamed me for the issue. They did not issue a refund (even partial) and they did not try to find a solution. I trusted them to fix this issue based on reviews and referrals. Now it is unsafe to drive I’m back at square one. I would not trust this place to do the right thing.Business response
07/14/2023
---------- Forwarded message ---------
From: ********* <*********@dominiontire.com>
Date: Thu, Jul 13, 2023 at 12:43 PM
Subject: #********
To: [email protected] <[email protected]>Good morning ,
Please see attached email . We resolved the issue with this customer . She actually didn’t even know that the whole time it wasn’t even the lugs and studs as the issue it was her rim in which we helped get her a new one and made sure she had all her lugs and studs before she left one of our other locations which we paid for her tow to our other location and if you see attached she was happy with how we resolved it for her . She also wrote bad reviews she removed and wrote them under the wrong stores at that also including the complaint filed with you guys is under thew wrong location she received services for . Please see attachment.
Kindly,
*********
*** *** ****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.