ComplaintsforFreestate Auto & Truck Service Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my car in to have the water pump replaced. When I picked my car up after the service was completed, the check engine light was on. They advised me that water got into the engine, so they changed the oil and told me to bring it back in for the next oil change and it should correct itself. I brought it in for the next oil change and the light was still on. They had amnesia about our previous conversation and said I didn't ask them to diagnose the check engine light issue so they didn't and they didn't have time to look into it that day. I emailed my service advisor requesting a quote for additional work and to arrange a time to have the check engine light diagnosed but she did not respond. When I was due for another oil change, I called to schedule that and request that they diagnose the check engine light. The woman with whom I spoke was very rude and told me I would have to pay a diagnostic fee. I asked to speak with the owner but she said he wasn't available. I emailed the owner and haven't received a response.Business response
01/31/2023
From: Freestate Auto & Truck Service <************************************>
Date: Tue, Jan 31, 2023 at 12:15 PM
Subject: Schools complaint
To: ************************************ <************************************>
Good morning, I have read the issues with **. ******** I am confused a bit. Let's start over and see what the issue is and what can be done to fit it. I think there has been communication issues between everyone. I want to take care of any problems that we are responsible for. I will do everything reasonable to make **. ******* satisfied.
My email is *************************************** I am not always in office so email may be best to give a time to call her.
Thank you
*****************************
Freestate Auto & Truck Service, Inc.
200A Ritchie Road
Capitol Heights, MD 20743
**************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.