Reviews
This profile includes reviews for Remodel USA, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 137 Customer Reviews
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Review fromBrittany H
Date: 04/11/2025
1 starRUN! Do not use this company. Had a kitchen remodel in 2022. The design process went flawlessly, but installation was a disaster. First, the wrong materials got delivered, which the resolved rather quickly. Then, the contractor convinced us that hed need to redo our kitchen-do our kitchen flooring (which had just been done about 6 months before) leading us to have to go purchase additional materials. At that point, our contractor went **** For weeks we had a half completed kitchen, while we continued to try to contact him regarding finishing our flooring. Finally he sent out someone to finish the job claiming he had been out of town. In the process, the oak quarter round that matched my cabinets got destroyed, and I got left with primer white quarter round that was CAULKED to fill in gaps where they hadnt measured/cut it correctly. I chose not to complain then because the project was so delayed I was just happy it was finished. However, fast forward to now, all my flooring is lifting and separating leaving the sub flooring underneath compromised and there is NO contact. The service number isnt even in service. Ive tried multiple emails. I finally was given a main 800 number to call where *** had someone tell me 3 times now that theyre submitting a claim on my behalf and still no response. RUN. Do not use this company.Review fromGene F
Date: 11/23/2024
5 stars****** was very knowledgeable about her products. She was very friendly and patient, answering all of our questions in a professional manner. We look forward to using our new shower. The quality of the materials shown in her presentation to us was outstanding. The product gets 5 stars and so does ******. We would definitely recommend her to other potential customers and may be buying from her again!Review fromChristopher B
Date: 11/19/2024
1 starChristopher B
Date: 11/19/2024
The flooring that was put down is not settled and is raised from the sub flooring. The didnt even bother to make the trim in the bathroom look good (pieces not fitting correctly/not cut correctly, I am no ********* but I know trim is supposed to be cut at a 45 degree angle.) They guys they sent to work on my bathroom barely spoke English so communicating with them was extremely hard. Also anytime you try to call the company with questions or issues asking to speak to a manager they will put you on hold and eventually hang up. Do not do business with Remodel USA they charge top dollar for less than ideal services/skills.Remodel USA, LLC.
Date: 11/21/2024
Thank you for your feedback. The service department will call you to schedule an appointment and address any concerns you have with your installation.
Review fromPatricia D
Date: 11/13/2024
1 starHad a Bathroom remodel done- creates a Leak in my Ceiling- which still looks terrible. Now my Vanity Bathroom Cabinet doors are turning colors. I was sent replacement doors- my cabinet is ****** replacement doors are GRAY with no hardware. This company has gone down the drain.Nothing is what they say it is. But they sure Charge you for a HORRIBLE JOB.Review fromHolly P
Date: 10/02/2024
1 starI contacted remodel usa for a shower remodel in November 2022. They came by to set up an appointment i was very pressured to get it done because they said I would lose this price. Come to fine out it was a very high price compared to area. It was ******+. The appt was scheduled, for Dec 4 2022 it took a day and a half. I called within a week to fix the caulking that was coming off. 3 weeks later they fixed it. They said everyone had covid. Turns out no one had it. I called again with in 6 mo of the install to do it again. They came out again and put a different caulking on again and also when I called I told them it was leaking outside the shower under the door. They claimed it was the was i was closing the door which was the exact way I was closing the door because they had already showed me the day of the install. Also they have install my baseboard incorrect so where it leaked its leaked it is all moldy there too. Now it is Sept 2024 I called last week to tell them it was leaking into my closet and has caused black mold on the wall along with it being on my carpet, i had to wash all the clothes some are dry clean only shoes are ruin because they were on a shelf that was up against the wall. They finally called me back a few days later after I called again. They said all the parts are a lifetime warranty but I would have to pay $175 for a traveling fee. WHAT it your problem why am I paying you to come fix my problem that you install incorrectly. I'm still waiting on a call for them to come fix the problem while I'm sleeping in a room with black mold. I'm upset with the whole ordeal. It shouldn't cost that much just for a shower maybe a whole bathroom remodel. But a paid for a roof new fencing and a deck for less than a shower install. They need to fix everything.Review fromStamatios S
Date: 08/10/2024
1 starStamatios S
Date: 08/10/2024
I feel I got the short end of the stick with all these people giving positive reviews. If I could give lesser of a review than I would. From day one I felt like I was scammed as I was promised the utmost workmanship and quality. Unfortunately, I got completely the opposite. I purchased my home in December of 2023. Work was supposed to start after 3 weeks. After 3 weeks they delayed because of materials. No problem. Then our point of contact stopped all communication with us, despite us reaching out for status reports. After about one and half months a new point of contact reached out stating that we should consider changing our materials. When we stressed we didn't want to this delayed the process even more. Obviously because they couldn't get the materials that we agreed to. I reached out to the company and was told the ** of the company was going to call me, it ended up being the ** of sales and only thing he would repeat was well we have a signed contract. To the **s credit he did get the project started after he got involved. After near completion the contractors decided to take a break and have yet to return. It is now August and the project was supposed to complete by April. Somehow the ** of sales showed me a snapshot of their 5+ stars on BBB but that was listed under Remodel USA, INC. which I don't know what page he was looking at but I can't find any other company under this address except for this one which is not rated. Should I assume their was some Photoshop involved. I don't know. All I know is I have an incomplete kitchen in my home and don't know when it will be completed. I assume they are waiting for the warranty period to expire so they can walk away without doing any repairs from their own workers. But in the end, they can plan but God has a better plan. I feel sorry for this company that they feel the need to do such things to their customers to get by. My advice for anyone working with them is to 1) don't 2) absolutely don't 3) seriously don't.Remodel USA, LLC.
Date: 08/12/2024
Please contact our service department at ************ if you require additional work on your installation.Review fromDiane S
Date: 07/22/2024
5 starsDiane S
Date: 07/22/2024
Al and ****** were on time every day. They consulted me on all aspects of the job. The shower came out beautifully. I am so pleased. They were professional and very skilled. They left the bathroom spotless. I highly recommend them Amazing teamRemodel USA, LLC.
Date: 07/25/2024
Thank you for the 5-star review!Review fromMelissa M
Date: 06/26/2024
5 starsMelissa M
Date: 06/26/2024
********** did a beautiful job on my bath remodel! They were very professional, friendly, efficient, punctual & meticulous in every way. This dynamic duo went above & beyond and every effort was made to be sure I was satisfied with my new shower. I would happily recommend them time & time again!Remodel USA, LLC.
Date: 07/01/2024
Thank you for the wonderful review!Review fromSteven C
Date: 06/18/2024
5 stars*********** were a pleasure to work with on our bathroom remodel. They went above and beyond! We are thrilled with the results! Thank you.Review fromYvonne C
Date: 06/13/2024
5 starsYvonne C
Date: 06/13/2024
Good job for ******* and ***** , they were kind and professional and were very good at making my short beautifulRemodel USA, LLC.
Date: 06/17/2024
Amazing! Thank you for you feedback!
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