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ComplaintsforErickson Retirement Communities LLC
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Complaint Details
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Initial Complaint
11/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
My dear father, ******, died at Brooksby Village, Peabody, Ma., on 7/8/21. I was told I had to wait 90 days for the final bill. After many calls and emails, I received a bill online for about 10,000 dollars. My dad's home sold and the new owner is living there. To receive the equity of approximately 350,000 dollars I have to pay this bill. I am not comfortable paying this bill off an online statement that I was told would be mailed to me. I am expected to pay this bill and send it to Erickson in Maryland. When I try to call Erickson they hang up. I am very concerned my sister and I will lose our inheritance. I am not comfortable dealing with Brooksby in Peabody. I would like the parent company, Erickson, to call me. I believe something illegal or unethical is going on.Business response
01/28/2022
Business Response /* (1000, 7, 2021/11/15) */ **BBB note: A response to this complaint was submitted by the business as a separate document that is accessible online. If you received this notice via email, please click on the "Write a Response" button to visit the unique online caselink, then, open the appropriate attachment. If you received this notice via postal mail, please type in the caselink into your web browser and open the appropriate attachment. If you have any questions, please contact your caseworker.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.