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ComplaintsforThe Best Car Wash
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Complaint Details
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Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 2, 2023 i got my truck washed a 2016 Ram chocolate color, I paid $25.00 to get it washed. the men took it through the car automated wash and it had a crack all the way up and down on windshield and it wasn't there before, I barely drive the truck , it has only about 12,400 miles on it . I talk to the manager/ one of the owners and she said that there was nothing that they can do about it. So they cracked my 2016 ram windshield which needs to be replaced now.Business response
04/17/2023
The customer notified me of a cracked windshield and I went to see if it happened at our business site, but to my knowledge, the crack on the window did not happen at our business. There was a rock chip on the bottom of the crack that rose up during the washing process but that damage we are not responsible for. If the damage was from our tunnel, the damage will be much bigger on the windshield. It is not our responsibility for all windshield cracks that have rock chips on the windows. The starting of the rock chip also is at a place where our brushes cannot reach. So we do not take responsibility for the windshield crack. I added a picture that I took of the customer's vehicle and circled the start of the crack/rock chip in white.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.