Business ProfileforMaidpro

On 2/1/22, I paid $259 to Maidpro to clean 4 rooms of my house (The kitchen, powder room, master bedroom, and master bathroom). This service was not completed. The kitchen was the only room cleaned while the 3 other rooms listed were not touched. I was given a 3-hour window for my cleaning. During that window, I was contacted by Maidpro and told they would need 2 more hours for extra $150 because they have reached the end of their cleaning window. I declined the offer as the total would be too pricey, and they departed. Upon returning home, the kitchen was cleaner. The powder room, master bedroom, and master bathroom were untouched except for an open soda can left by the maids in the master bathroom. From their website: "Pricing is based on the size and condition of the home", so the quote given to me was an estimate for cleaning all the rooms agreed on. A Customer service rep. took 2 days to get in touch with me because my calls were not being taken. They told me the "kitchen area was bigger than they expected because I have a kitchen/dining area. Our maids decided to clean the entire area as they considered the whole room a kitchen." This decision was not brought up to me nor authorized by me as I did not request to have my dining area cleaned. I was then told that they clean based on time and not rooms agreed upon. They elaborated to say that I was given a 3-hour window, but since 2 maids were sent to the home that they would only spend 90 mins each on cleaning which total 3 man-hours. If I would paid for the extra hours, then they would have gotten to the rest of the rooms agreed on. This is a bait-and-switch tactic as the maids can always ensure additional costs to the client by quoting a price and charging more to fulfill it. I was told that they clean based off a checklist which I was not able to obtain or see the copy they claim is for their records. Lastly, I was told that there are no refunds for any reason, but they can send a maid to remove her soda can.