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Find a Location

Catonsville Shell has 1 locations, listed below.

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    Business ProfileforCatonsville Shell

    Gas Station

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    925 Frederick Rd, Catonsville, MD 21228-4517
    BBB File Opened:
    12/7/2008
    Years in Business:
    22
    Business Started:
    1/1/2002
    Contact Information

    Customer Contact

    • Mr. Mike Yang, Site Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/15/2022

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I purchased gas at the Shell gas station at *** ********* Road on 11/11. The posted neon lighted sign was 374.9 per gallon. I used my shell discount card to receive .03 cents per gallon. The price I thought I was paying was 371.9. I pumped the gas and noted on my receipt that I was charged 376.9. I went into the "office" and the woman said I should have noted the discrepancy before I started to pump gas. She could not do anything to help me. When I said even without the discount I payed more that the amount posted on the large sign. the woman attendant said the actual price was 379.9 (so I got my three cent discount.) I went back that day and took pictures on my phone of the large sign saying 374.9. Today, November 14, the price of gas at the station is still posted as 374.9. If not noticed, customers can pay several cents more per gallon than posted. The signage, and the pumps (machines) need to be in sync for the price per gallon! . (A complaint was also filed with Shell corporate. I informed the person at corporate customer service that I was also filing a complaint with the Better Business Bureau in Baltimore) I use this gas station to purchase all my gas and have never noted a discrepancy such as this one!
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    Customer Reviews

    0 Customer Reviews

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