ComplaintsforRochelle Hall Apartments
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 8th I reached our about nor having enough hot water. Nothing was resolved. On March 30th Someone hit my car and left. Also from the very beginning this apartment has been infested with roaches. On April 10th my car was vandalized and the police were called. However, they could not review footage because the property manager was not there. On April 16 I got a rental to be able to travel and it was towed. I am trying to reach out to the manager yet again and he will not respond. It is $200 to pick up a vehicle that is authorized to be in the complex. If I pick it up they will just tow it again because the property manager refuses to respond. Police were called as well and they informed me that the security cameras do not work. How can you have security cameras on site that don't work. I feel unsafe in this apartment that I pay rent for. I don't have a phone number to reach him in case of an emergency and he does not respond to emails.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.