ComplaintsforRocky Off-Road
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Complaint Details
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Initial Complaint
01/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Ordered a box via cratejoy on September 29 2023. On November 12th I emailed asking about the box. Was told they where waiting on an item that should have been in within a week. On December 3rd I received an email that a shipping label was created, it has still yet to update as shipped or been received by me. On December 4th, I was charged for another box even though I had paused the subscription until January 2024. I have emailed on December 12th about a refund and have not gotten a response. At this point I just want my money back.Initial Complaint
03/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order **** confirmed on 9-15-22 Was told they'd ship in October. Received email in December saying he was missing hardware and they ship "soon" No more email until I commented on his ******* in January. He then said all had been shipped but provided no tracking. The offered a reship or a refund. I asked for a reship with tracking on 2-6-22. No more communication has been received. I have sent multiple emails and a ****** request for the amount to be refunded.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.