Business ProfileforCapital Jazz Fest
Current Alerts For This Business
Tickets for the cruises were sold by a Maryland-based company, Capital Jazz, Inc., but the cruises were cancelled during the COVID-19 pandemic. Capital Jazz is not a party to this settlement, but Royal Caribbean has agreed to pay amounts owed to consumers who have not received refunds from Capital Jazz.
Under this settlement, Royal Caribbean has agreed to pay nearly $1.3 million in refunds to consumers who were scheduled to embark on the Capital Jazz SuperCruises in 2021 and 2022.
Consumers who have not yet received a refund do not need to take action--they should receive a check in the mail within the next three months. For more questions about the Attorney General’s settlement, please call 410-528-8662.
Additional business information
*Refund/exchange Issues (Consumers allege that when cruises were canceled, they were provided the option to transfer to next year's cruise or a refund within 90 days. Consumers alleged that when requested a refund, was advised would receive refund but a significant number have not received the promised refund.)
*Customer Service Issues (Consumers allege that there was a failure to communicate update the status of their refunds or general questions about their account with the business.)
*Billing and Collection Issues (Consumers allege that the business collected monies for cruises that were ultimately canceled due to COVID/Omicron variant)
*Service Issues (Consumers allege that the business has failed to provide services. Consumer also allege that when cruises were canceled and advised that they can transfer to the next year, the next year cruise was also canceled and some have yet to receive a refund)
On 09/09/2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
As of 10/14/2022, BBB has had no response.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 5907 Clifton Oaks Dr, Clarksville, MD 21029-1147
- BBB File Opened:
- 4/30/2020
- Years in Business:
- 31
- Business Started:
- 11/24/1992
- Business Incorporated:
- 11/24/1992
- Type of Entity:
- Corporation
- Alternate Business Name
- Capital Jazz Productions
- Capital Jazz Inc.
- Contact Information
Principal
- Mr. Clifford Hunte, Registered Agent
Customer Contact
- Mr. Clifford Hunte, Registered Agent
Customer Complaints
162 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
23 Customer Reviews
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Most Recent Customer Review
Pamela N
11/06/2023
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