Business ProfileforAntwerpen Nissan-Clarksville

My name is **** ****** ****** and I would like to file a complaint regarding a service at Antwerpen Nissan Clarksville for my wife: ********** *** (owner) 2015 Nissan Murano S VIN #***************** February 10th, 2022 - My wife's 2015 Nissan Murano S transmission failed and we took it to Antwerpen Nissan Clarksville for a new transmission replacement for $6002.97 (see attachment). February 16th, 2022 - I saw a small oil leak on my driveway under that Nissan that I had never seen before the new transmission replacement. I took it back to the dealer service for checking. They checked and said it was the residual oil from the transfer case after topping off fluid (see attachment). December 16th, 2022 - When I took the car to my mechanic for oil change, he suggested I bring the car back to the dealer for them to check on the transmission (since it was still under 1 year warranty) because he saw some oil leaking in the transmission's surrounding area. I took the car back to the dealer and they refused to fix the oil leaking. They said the leaking was from transfer case, not related to transmission replacement and quoted the price of $1,157.00 for fixing it (see attachments). We did not have the money after already spending $6002 for the new transmission and did not know what to do but took the car home trying to find a solution. After that my wife did not drive the car much and we spent Christmas/New Year vacation in Texas. When we got back to Maryland after the new year, the car became undrivable. I took it to my mechanic and found out the transfer case failed and would have to have a new transfer case and the cost would be around $5000.00! January 9th, 2023, I called Nissan Consumer Affair to ask for help. They gave me a case number (Case #********) and said someone would contact me. I kept calling and emailing them more than 10 times and still haven’t received an answer! From three different mechanics that I talked to, they all said that transmission and transfer case go together hand in hand and when you replaced a transmission, you had to touch the transfer case. The transfer case oil did not leak at all before they replaced the transmission. Instead of fixing the leaking the first time I brought it back for checking (February 16th, 2022), they refused to do that and blamed it on the residual oil. The second time I brought the car in for them to fix the leak (December 16th, 2022), they refused to fix it and said the leaking was from the transfer case and not related to the transmission replacement. The new transmission was well within the 1 year warranty but their continuous refusal to honor the warranty caused the failure of the transfer case. From the information provided in detail above, I demand the Antwerpen Nissan Clarksville and Nissan to refund the cost of fixing the transfer case. Thank you, ********** *** and **** ******