ComplaintsforAntwerpen Toyota

• Initial Complaint

  01/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My 19-year-old son purchased a car from used sales department in august 23,000 was what he gave them. 42 days after he had the car it broke down. Towed it to the dealership 1 week later they tell me it's has a cracked fly wheel/flex plate which for a 2019 Honda civic with 64000 miles on it is not common at all. They originally wanted me to pay 3,000 which of course I didn't have So after I emailed the general manager, they dropped the price down to 1500. The first time he picked the car up not even 10 min from the dealership while he was on the highway the car started locking up on him and the codes started going off. He took it back them they couldn't find the issue, so he told me they were going to send to Honda which took another week he got the car back. Doug from auto parts was amazing I will say that. My issue is now he had the car back about 2 months now and the codes started popping up again and same issue not being able to steer his car which is scary and dangerous especially for a first time driver .Took the car to a Honda they let me to know there is corrosion on the wires the way it looks in order for it to be as bad as it is in a car only a 2019 and from what the inside of the car looks like it was in water, so which mean most likely in a flood. As well as if when they took the car apart to fix the first issue there is no way they didn't see that the wires had corrosion on them. 1100 it would cost to fix because it so bad the harness needs to be replaced as well. At this point my son doesn't even feel safe in the car. What can be done I feel like either they fix the car and give him an actual warranty, or they give him another car because at this point for him to trade the car in he will be upside down in his loan which is definitely not fair considering these are problems that he did not cause?

  Business response

  02/20/2024

  The general manager invited the complainant into the service center to examine their concerns. The general manager authorized loaner car at no charge.  The wiring harness needs to be replaced and is corroded which is causing the speed sensor not to work along with the lights not to work . The customer purchased car over 6 months ago and did not buy extended warranty.  We offered to replace wiring harness estimate $1200.00 and offered a good will gesture to pay 1/2 of the expense and customer pays the other portion.  The customer refused.

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We’ve contacted Antwerpen Toyota at least 5 times and left voicemails. We have not gotten any response. The Wisconsin Department of Transportation needs documentation from the dealership to transfer over ownership, but they are not responding to them either. We also contacted our lien holder and they have not received an electronic copy of the title. We already paid Antwerpen to take care of all of this so we can get our new license plates in the mail. We have paid for the WI state tax’s, registration fees, and title fees on the car also.

  Business response

  04/14/2023

  Our accounting department has directly reached out to the customer regarding this complaint.

• Initial Complaint

  11/08/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchase a vechicle didn't have it more than 30 days check engine light came car tire where bad. So I kept calling the dealership and I was transferred all over and left messages no return call.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On October 31st 2022 I contacted and ****** and Clarksville Toyota in ******** to a vehicle I seen online ****** gx460 I called I asked him about everything I was talking to the guy named *** he was really really nice he told me that you know he he would he thought he could do something for me when I asked him and I told him I was trying to basically even trade my vehicle and or see what my payments will be without trade my vehicle in to make a long story short he calls me back maybe like a baby like 45 minutes to the dealer clothes and told me he got it approved that he could go in on I could come pick the car up he will even give me a discount if I came and came and picked it up tonight well I got the vehicle I'm didn't just drive it or anything it was it was raining out so I went on and took the vehicle seem like a nice vehicle the next day it was dry I noticed that the vehicle was making some kind of ***** noise I didn't know what it was so I called *** immediately and say hey you know I'm hearing some noises coming from the vehicle you know was pretty much going on basically he told me well don't worry about it and start getting louder and louder as I drove further and went for that it would get louder and louder so I basically caught you know called him again and I said this is embarrassing I have my vehicle making all this noise so he said ************* don't worry about it we'll take care of it tomorrow which was November the 2nd 2022 and I said okay so I gets down here and basically I don't know what the guy name is he said *** was off but he said they going to go look at it first they lied and told me when I spoke to *** originally today was going to give me a vehicle and look over it and try to find out what was going on they did not do that they basically had me in my family wait and said they was going to look over everything and see what was going on when I went to the store to come back I see my vehicle sitting back out there and they didn't see anything

  Business response

  11/14/2022

  The customer purchased the vehicle at the close of the business day. They called the following day stating the vehicle was making sounds. The sales manager told them to bring the vehicle in so the service department can diagnose the reported issue. The vehicle was taken to service and they were unable to duplicate the noise. The customer called back the following day stating it was still making a noise. The sales manager asked them to bring it back and they would give them a vehicle to drive while the service department again attempted to replicate the sound. The customer was unwilling and hung up on the manager. The sale manager called them back and left a message stating if they changed their mind Antwerpen Toyota would be willing to reach an appropriate resolution.

  Business response

  11/15/2022

  The customer accepted a call from the sales manager, but is unwilling to accept addressing repairs to the vehicle. The customer said they are only willing to accept their original request for resolution.

  Customer response

  11/15/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The only resolution for me this vehicle is not what they claim it was to be and I bought it and now I see it so many problems with it they need to return this vehicle it is not running correctly it has seemed like electrical issues and everything this vehicle is need to be returned

  Customer response

  11/17/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept the business response they basically I spoke to *** it's been a lot of sneaky back and forth things going on with this dealership they have told a lot of lies basically they lying telling you all that BBB that I purchase the vehicle as is I sent them documentation of the sticker or with the *** number and everything showing that it does have ***** miles or 30 days whatever comes first they lie to ************* and said that I purchased the vehicle as is that's why they didn't want to take it back basically I guess the business really has no reason to contact me at this point they're not willing to take the vehicle back so they have no reason to really contact me except for when it's time to pick up the tags for the vehicle and if they can just have them ***** them to my house so I don't even have to step foot on their dealership ever in life

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Name: ****** ******** Date of transaction: 6/27/2022 Product purchased: ****** Vehicle Service Contract Purchase Price: $1,999 Deductible: $100 Cancellation and Refund request Date: 7/1/2022 Today's date 8/8/2022 - No refund or cancellation details or confirmation I purchased a brand new Toyota Corolla Cross 2022 from Antwerpen Toyota on the evening of June 27th, 2022 and was sold an additional 7 year warranty. After some research, I realized the warranty was a wrong purchase for me. I contacted the vendor Zurich, and was advised to contact the dealer for a refund/cancellation. I contacted Michelle ******** on July 1st, 2022 via email, because her office does not have a phone number, for a cancellation and refund request, I have sent several emails and all I've gotten are zero results. R. Bhagat the manager is aware of the situation and hasn't helped me neither. The last correspondence from Antwerpen Toyota to me was on July 21st, advising me that the refund will be sent to my Bank, Navy Federal Credit Union, who financed my car. This never happened. I'm attaching screenshots of our conversations. I've been treating very badly by the company, and this is after they charged me a $3,999 dealer markup above MSRP for my car. They ignore emails and phone calls. Please help me get my refund for a fully refundable warranty that was forced on me in the first place, a brand new car has 2 years Toyota warranty on it, I didn't need to purchase additional warranty until after 2 years. I have no official cancellation or refund documentation from Antwerpen Toyota, I asked for the documentation and was ignored. It is over a month later and my bank hasn't received any form of payment or documentation. Help me please.

  Business response

  09/16/2022

  Business Response /* (1000, 7, 2022/08/15) */ The cancellation is being processes for 100%. It will be mailed this week. The posting from the financial institution will follow their receipt of the check. Consumer Response /* (3000, 9, 2022/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, I do not accept their response because I don't have any documentation from the business confirming details of cancellation or refund. The last correspondence from Antwerpen was on July 21st, I submitted the request July 1st. I cannot accept this response until I get my refund or documentation confirming cancellation and refund. Thank you. Consumer Response /* (2000, 12, 2022/08/19) */ Hello, I received my full refund today, my bank alerted me of the transaction. I am satisfied with the resolution. Thank you.

• Initial Complaint

  02/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Antwerpen Case# 220107001433 - Denied Toyota Brand Engagement Center Case#************* - Denied Brand new car with paint chipping to metal all over car in various spots. No damage to vehicle by owner and paint chips appeared soon after purchase that seem to be from metal outward rather than damage going through top layer from external environment. I was told by body shop appraiser at Antwerpen that it was a defect from the Toyota paint manufacturer and this is being addressed currently on white vehicles as a recall but not black vehicles such as mine and my claim was denied. A brand new car should not have this damage especially when I own a Toyota same make and model that has no paint damage and is 10 years old that I purchased from a different dealership.

  Business response

  04/08/2022

  Business Response /* (1000, 15, 2022/03/11) */ The customer had their vehicle at the Antwerpen *********** Body Shop. The body shop manager reached out to the Toyota Field Technical Specialist. The paint issue was deemed outside influence and no warrantable defect was found. The customer contacted Toyota directly with the same outcome. The vehicle still under factory warranty but the repairs unfortunately are not warrantable. Consumer Response /* (3000, 17, 2022/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I took the car to be looked at, I was told by the specialist that the paint is an issue with Toyota. There is no explanation for a brand-new car to have areas all over the car including the roof of paint erosion down to the metal. I have owned two other Toyotas and a ****** for 12 years each with no paint damage. There is no external explanation for the pain damage of this kind. The vehicle has not been in any accidents and this damage is small spots all over the car in random spots, roof, door, hood. It is a Toyota/Vehicle manufacturing defect.

• Initial Complaint

  09/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new 2021 Toyota Avalon (VIN *****************) from this dealership on approximately August 9, 2021. Deal included shipping to my home in South Carolina. Upon arrival, it had two small dings and missing paint on the edge of the hood. I noted the issues with the driver who delivered my car and he documented them in his report. I also immediately called Zander B**** and Eric H*****, salesmen who sold me the car,. After a few days of no response, Mr. H***** offered $100 to cover the cost of the repairs. I did not accept his offer. I countered that I would accept $500. Mr. H***** said he would not accept my offer and he could not increase his offer. I informed Mr. H***** I would consult with my attorney and asked for the name of the General Manager. I called and left three voice mail messages for Mr. Kim D******** who failed to return my call. I have secured an estimate for repairs and it totals $150. I am seeking reimbursement of $150 to settle this dispute. 1

  Business response

  01/11/2022

  Consumer Response /* (2000, 6, 2021/09/03) */ I spoke with Kim D******** from Antwepen yesterday and his agreed to pay the $150 and mail it to me. This should resolve this situation.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩