ComplaintsforJim Coleman Automotive of Columbia

• Initial Complaint

  08/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  12/27/2022, I went into Jim Coleman Honda to find a bigger vehicle for me and my family. I’ve come here for the past 10 years and have only done business with Sam C****. I always tell Sam what I’m looking for and my price range. Because i came late and Sam had to leave I did my paper work and the gave me an estimate for my trade in and he told me to come back the next day and he would have some options for me. So I did I came back the next day and he had this 2016 VW Toureg he said they just got it in. I did the test drive it drove good, it was reliable and had the space. I reintegrated several times my praise range. “ as long as it doesn’t put me over $500/ month”. I got back to the finance office and as they drew up the paperwork and told me the great deal they gave me for my trade in. I signed everything then I seen the finance paper (which was last) the monthly payment said $713. I said no way I can’t afford this I can’t. Somehow Sam was back in there at this point and both gentleman tell me no worries no worries. Pay your payments on time for 3 months then refinance the car it will get your payments down. So I believed them why wouldn’t I he’s the same guy who sold me my last 3 vehicles by this point. So I left I paid my payments on time for the 3 months then I go and try to refinance with Open Road. They go through several banks all which denied me. They said i owed way to much to refinance it would take atleast a year. In March I went back to Jim Coleman and Sam and asked for help. They ran my credit again and told me I owed too much on the truck and there was nothing I could do. He told me at that point even if I had a 800 credit score I would have to put down atleast $6-$10k to get out of that truck. If they didn’t lie to me in the beginning I wouldn’t have done this. Now I’m behind in my payments and i am overwhelmed because I face a repo and still owing possibly $10,000 on this car

  Business response

  09/13/2023

  I have spoken to Ms. *******. She will stop by next week to review exchange options. 

  Customer response

  09/18/2023

  I did receive a call from a gentleman who says he is a co owner of the Jim Coleman Honda. He told me I would need my mom as a co signer and he would see if it was possible to call in some favors. He said he could only help me with a co-signer. I don’t have a co-signer so this option wasn’t possible. I just learned a very expensive lesson just don’t trust what people tell you. As we are in tough times people will lie and deceive you for their benefit. Don’t go to Jim Coleman Honda they used to be great now they will tell you any lie to make a sale. 

• Initial Complaint

  02/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was looking for a 2013 or 2014 Buick Encore in red with low miles. We found one at Jim Coleman Honda. and purchased the vehicle in September of 2022. We took it for a test drive and the check engine light came on. Our sales associate assured me if we bought the car the issue would be fixed. While we were completing the purchase our sales associate told us the issue had been resolved and the vehicle was fixed. We brought the vehicle home. The check engine light again was on. We called Jim Coleman and returned the vehicle for further repair. Since the purchase in September of 2022, we have had the vehicle for 7 weeks. Jim Coleman has had it the rest of the time. The vehicle still needs repaired. We have a warranty with the vehicle, but I don't think our warranty company should be paying for something that JC said they would fix. We would like the car fixed or have JC buy the car back and we will start the process again.

  Business response

  02/16/2023

  We contacted Mr.******. He will bring the vehicle in for our shop foreman to investigate the issue . 

  Customer response

  02/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  02/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I sold my car to Jim Coleman Honda over two weeks ago. I was told I will have a check in a “couple of days”. It is now over two weeks later and I still do not have a check or any timeframe for when I will get it. The car has been paid off and lien has been released for over a week. Just keeping my money and making interest on it.

  Business response

  02/06/2023

  Mr. ***** picked up his check last week . 

• Initial Complaint

  09/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a vehicle with an extended warranty July 2020 that I refinanced April 2022. When I refinanced, the new lender also included a warranty so the original wouldn't be needed and I was due a refund for the remaining and unused portion. I contacted ********* who informed me that they have already processed their portion of the return. It would be sent to Jim Coleman for them to process their portion, and from there I would be mailed a check. This was in June 2022. I have reached out to the dealership several times. I have left voicemails and had to keep calling in order to contact someone. I spoke with Maggie who handles and processes the refunds and she advised that she had been waiting on two signatures and the check would be mailed by the end of the week. To date, nothing has been received.

  Business response

  10/19/2022

  Business Response /* (1000, 26, 2022/10/19) */ Ms.******** has already received and deposited the refund check. See attached

• Initial Complaint

  09/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Since purchasing a vehicle from this dealership, we have been bombarded with unsolicited emails and text messages. We have used the link within their emails to "opt out" of all communication repeatedly. We have also called the dealership, spoken with their leadership and specifically asked to be removed from their communication lists. Assurances were provided that unsolicited contact would discontinue, yet they persist.

  Business response

  10/19/2022

  Business Response /* (1000, 22, 2022/10/19) */ We have removed her from all of our communication follow up system . Consumer Response /* (2000, 24, 2022/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In April 2022 I purchased a 2021 Honda HR-V from Jim Coleman Honda. The car dealership processed my vehicle tags and when I proceeded to pick them up they discovered my tags were given to someone else in error. At that time, the person who received my tags in error was unknown. They decided to re-issue new tags for me that I have now. In May & June the unknown person who received the initial tags was receiving vehicle citations that are in my name. In June I took the citations to Jim Coleman to resolve. After getting into a hollering match with one of their managers who refuse to help me, I was informed by another manger that this issue is resolved with the MVA, the citations are paid and no longer in my name. It's August and I'm still getting late notices in the mail to pay the citations and they are still in my name. The total cost is $290. I keep getting the run around from Jim Coleman. Can you please assist in resolving this matter? I don't want this to affect my driving history and shouldn't to have pay these tickets. The last person I spoke with was a Sale Manger by the name of Andy H******, PH# ************. He promised me that all was taken care of but unfortunately nothing changed, the tickets are still in my name and I'm not sure who has my initial tags.

  Business response

  09/01/2022

  Business Response /* (1000, 16, 2022/08/26) */ When the customer came to the dealership, unfortunately she was provided with the wrong license plates. Subsequently, the person that was provided with Ms. ******'s tags received a school bus camera ticket. Once we realized that the wrong tags were provided, we contacted the MVA and notified them of our mistake. Additionally, the $250 ticket was paid. We also provided Ms. ****** a letter explaining our mistake. We verified that the payment was received on August 8th by the MVA. We certainly regret the mistake and we offered Ms. ****** a detail of her vehicle as well as a full tank of gas for her trouble, which she accepted.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a fabric protection plan when I bought my vehicle 7 years ago. The protection plan should be good through August 5 of this year. I have made at least six phone calls since last week to setup an appointment- I was transferred to various departments including accounting, customer relations and then given the name of Cliff W** who I left a message with- he did not return my call. I also tried using the live chat and no one responded. I was told by Terry from customer relations that the dealership has changed hands twice and that no one has any information on the plan and to contact Cliff W**. I previously offered to send in the certificate of the plan and Kayla from customer relations told me that she could not provide me with an email to send the information to. I would like the plan honored and would like the interior fabric of my car cleaned.

  Business response

  09/01/2022

  Business Response /* (1000, 17, 2022/08/26) */ Spoke to Ms. ******* and set up appointment for September 26th to have her seats cleaned.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a policy to fill Nitrogen for the life of my car while buying my car Honda Crosstour in 2015. Since, last year Jimcoleman stopped filling Nitrogen. They collected $100 for the service which they stopped serving now. I requested to refund the money and did not get any response till now.

  Business response

  01/21/2022

  Business Response /* (1000, 10, 2022/01/10) */ The client in question purchased a program 5 years ago which was a nitrogen tire package. Unfortunately technology has changed over the past 5 years and we have been vigilantly looking for new technology that will allow us to better serve our clients. We would like to offer a $50 service credit to this client for his inconvenience and will contact the client when we find a acceptable solution for the Nitro-fil program. Consumer Response /* (3000, 12, 2022/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not comfortable doing service any more with them as they are expensive. I want to have compensation in cash rather service credit. Business Response /* (4000, 16, 2022/01/20) */ Unfortunately we do not offer cash refunds, We have made a gracious offer to you of $50.00 worth of service credit which we believe to be more then fair. And as previously stated when we find a suitable replacement that we deem to be beneficial to our customers we will notify you. You were able to take advantage of this service 4/16, 10/18,4/19 so we have by know means denied you the service you purchased and as stated previously when the appropriate equipment is available,

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