ComplaintsforAu Secours Salon

• Initial Complaint

  04/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My experience with this salon owner was TRAUMATIC. On Friday 09/16/2022, I scheduled an appointment to get my hair done on 9/21/22. I paid a $10 deposit to hold my appointment, per the salons policy. When I showed up, (on time) at 10am on the 21st, owner, *************************, informed me that the stylist I scheduled with quit, and my appointment was canceled. I never received advanced notice about the cancellation, however, ****** offered to do my hair and I accepted. After a few minutes of waiting, ****** advised me that her scheduled appointment showed up. Since she offered no additional accommodations to do my hair, I had no choice but to leave. I returned shortly thereafter to remind her that I was due my $10 deposit for services not rendered. She said she would return my deposit IF the stylist who quit gave it back to her. She asked me to come back later so I returned the next day. When I showed up ****** looked at me and proceeded to do a clients hair. I waited patiently for her to finish but she completely ignored me, so I asked her to return my deposit. She rudely and abruptly said WHEN I GET IT FROM MY STYLIST, ILL CASHAPP IT TO YOU!! Note, we never discussed cashapp, nor did she have my cashapp info to process a refund. I tried reasoning with her to get my deposit returned by reminding her that collecting a deposit is the SALONS POLICY not the stylist, so the ***** owes me for services not rendered. She walked towards me aggressively, but turned around and threw her hand up and said GIRL BYE! ******* security witnessed the incident. She was rude, unprofessional and disrespectful. I reported her to ******* management/corporate office, both advising that they have no jurisdiction over her salon because she's leasing from a private owner. TO DATE, Au Secours has not refunded my deposit, but ******* eventually did as a courtesy.

  Business response

  04/14/2023

  ---------- Forwarded message ---------
  From: ****** * <*****************************>
  Date: Thu, Apr 13, 2023 at 10:52 AM
  Subject: id ********
  To: [email protected] <[email protected]>
  

  
  
  

  To Whom It May Concern
  
  The Better Business Bureau sent a letter in reference to a complaint about the business AuSecours Salon and it is being addressed. 

  Yes there are two sides to every story and we would very much like to respond to this allegation and defamation of character.

  
  

  The client ***************************************** came to the salon and inquired about getting her hair done. On that day the stylist that is no longer here stated to her that there is a $10 non refundable deposit by credit card and a 30% cancellation fee. The customer refused to abide by the salon policy, but we made an exception to allow her to do her non refundable deposit by cash. The stylist who she booked with accepted the cash and noted it. 

  When the client came to get her service, I informed her that that stylist no longer worked here and that I could take her.  There was no reason for her to be notified because we have several stylists here that can service anyone.The client agreed and sat at the shampoo bowl, I draped her and was about to proceed to shampoo her hair when the next client walked in. Prior to the other client walking in, ***************************************** was discussing how she was glad that the other stylist wasn't doing her hair because she works off vibes and that she wasn't feeling her vibes. I continued and said ok, no problem. When the other client came, ***************************************** stated that she can come back and that she has salons and knows how things work, I insisted that I could still do her hair, but she said no that's ok. She chose to leave when I kept insisting that it was no problem.  At that point she forfeited her deposit, not the salon denying her service, but when she asked could she get her deposit back , I stated to her that I would when I got it back from the stylist. All stylists are independent and she agreed. 

  ****************************** came back the next day, I was notified by another stylist that she was standing at the front counter. I acknowledged her while I was shampooing my client. When I finished shampooing the client I looked up again and ************** yelled out that she needs her deposit back with a nasty attitude. At that point I stated to her again that she would get her deposit back and that I am not going to argue with her in front of my clients. She got mad because I wasn't responding and yelling back at her. She walked off into the ******* and started telling customers that we steal money and not to come here. We called management and they removed her from the store. 

  She mentioned in her complaint that I told her that I would **** her app, that's not true because the client only gets a refund the way it was received and I did not have her **** ***.

  A day or 2 later she came back harassing me for her $10 and again I stated that I did not have it and was waiting to get it back from the stylist. At this point I had researched her and found out that several people had problems with her harassing them. She came another time and brought her husband with her, pointing me out and calling me out of my name and harrassing me.

  Management and security came over to me and as I discussed the whole situation they saw the salon policy and stated that if I had problems with her and saw her again to let them know. 

  
  

  Later management came to me and told me that I did nothing wrong and that they gave her a $10 gift card. She has received the courtesy $10 and this complaint should be complete. If she continues we will file for defamation of character.

  We continue to help and service all of our clients to the best of our abilities. 

  
  

  If you have any other questions feel free to contact us

  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩