ComplaintsforGreen Petroleum LLC
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
This dispute regards Account # ****. I have two complaints: 1) On Nov. 16, 2022, I ordered oil via phone with ****** *****. She agreed to charge me $5.2820 per gallon, since that was the price per gallon that showed in my online account. *** ***** transferred me to Norene, who accepted my payment information and stated that the total was $552.24. I also received a receipt reflecting that amount. The issue is that after I was charged $552.24, an additional unauthorized charge of $7.80 was debited from my account on Nov. 29. On Dec. 3, I called Green Petroleum and was told that *** ***** would contact me to resolve this issue when she returned to the office. However, no one contacted me. On Dec. 21, I emailed the company but received no response. I am requesting that I be credited back $7.80 to the original form of payment, since I did not approve the charge, and Green Petroleum did not inform me of that additional charge at any time. For reference, see the attached receipt. 2. There is a billing error on my account regarding oil I purchased in March of 2022. Although I paid my bill in full prior to delivery, my account incorrectly reflects a balance of $418.56. On Nov. 16, 2022, I spoke with ******* who advised that the balance had been removed and the issue resolved. However, I've checked my online account and the balance is still there. I am requesting the removal of this incorrect balance.Business response
06/30/2023
From: GP AR <**********@greenpetro.net>
Sent: Friday, June 30, 2023 12:18 PM
To: greenpetroleum <greenpetroleum@***.net>
Cc: *** *********** <***@greenpetro.net>; ****** ******* <******@greenpetro.net>
Subject: Re: Billing/Account Errors (Account ****)
Good afternoon ******,
Please find attached the previous e-mail from Feb 15, 2023, regarding account number **** ** ********, Hope this will anser the email form
this morning.
Please advise if we can share the same to Beter Business Bureau.
Best Regards,
****** ******
6/30/23, 2:20 PM Mail - GP AR - Outlook
***************************************************************************************************************************************** ***
Accounts Receivable
Accounts Receivable
7508 Old Alexandria Ferry RD
Clinton, Maryland 20735
Green Petroleum, LLC
************ *************************
From: GP AR <[email protected]>
Sent: Wednesday, February 15, 2023 10:36 AM
To: greenpetroleum <greenpetroleum@***.net>
Subject: Re: Billing/Account Errors (Account ****)
Good morning ******
Please note that the undermentioned customer has two accounts **** and ****. Yes, the customer has paid the stated amount and he
should be refunded $7.80. (refunded this morning). Thus, the customer account shows an outstanding amount of 418.56 for which he has
been paid and the payment was kept on his other account i.e ****.
With the help of Larry we transferred the balance to his original account i.e **** and matched the payment on his outstanding balance.
Thus, the customer by then had only paid $398.00 while his invoice amount was $418.56. Therefore, the customer's account currently shows
the difference of $20.00. (will communicate for payment once I get your go ahead).
Regards,
******Customer response
06/30/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
The business refunded the disputed amount of $7.80. I am satisfied with that. However, the business' response to BBB seems to suggest that I have an unpaid account balance. I have always paid for my oil prior to delivery, so it's impossible for me to have an unpaid balance. The business should review its records, which should reflect that I've made all required payments in full. Accordingly, the business should remove any balance from my account.
Regards,
** ********
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.