Online Travel Agency
Fare BuddiesInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning customer service, and refund/exchange issues . On 12/06/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints and unanswered complaints currently on file. As of 07/15/2024, BBB has had no response.
Alert
On 10/18/2022, BBB initiated an investigation into Fare Buddies to research numerous consumer complaints. The complaints allege advertising, sales, and customer service issues. Consumers allege that the business advertises cheap airfare, only to be advised later of extra charges. Consumer also advised in complaints that they rude CSRs, long wait times, or being hung up on. Lastly, it is alleged that some bought airfare tickets, and never received correct correspondence to confirm their travel or was told their travel was cancelled.
BBB made attempts to contact Fare Buddies, to discuss investigation concerns but have been unable to reach the business for a response /discussion.
As of 10/18/2022, the business could not be reached to identify an active complaint handler or business owner.
As of 10/18/22022, The business has not provided a formal response to address the allegations outline in numerous complaints
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.