Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Sylvan Learning, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sylvan Learning, Inc.

              4 North Park Dr STE 500 Cockeysville, MD 21030-1810

            • Sylvan Learning, Inc.

              1001 Fleet St Baltimore, MD 21202-4346

            Business ProfileSylvan Learning, Inc.

            Tutoring
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4 North Park Dr STE 500

            Cockeysville, MD 21030-1810

            Get Directions
            Visit Website
            Email this Business
            (888) 338-2283

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers educational services and scholarship funds.

            Business Details

            This is a multi-location business.

            Find a Location

            Sylvan Learning, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sylvan Learning, Inc.

                4 North Park Dr STE 500 Cockeysville, MD 21030-1810

              • Sylvan Learning, Inc.

                1001 Fleet St Baltimore, MD 21202-4346

              Headquarters
              4 North Park Dr STE 500, Cockeysville, MD 21030-1810
              Email this Business
              BBB File Opened:
              9/24/2003
              Years in Business:
              45
              Business Started:
              1/1/1979
              Business Incorporated:
              9/24/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Sylvan Learning Centers Corporate Headquarters
              • Educate Inc
              • Sylvan Learning Centers
              • Educate, Inc.
              Business Management
              • Mrs. Esther Baltic, Attorney
              • John McAuliffe, CEO
              • Monica Nicolau, Chief Technology Officer
              Contact Information

              Customer Contact

              • Ms. Kelly Hodge-Williams, Executive Director
              • Ms. Wendy Odell Magus, Director of Public Relations
              • Mrs. Esther Baltic, Attorney
              • John McAuliffe, CEO
              • Monica Nicolau, Chief Technology Officer
              Additional Contact Information

              Fax Numbers

              • (410) 843-8057
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Is your child struggling in school? BBB has tips on hiring a tutor

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/21/2023

              Complaint Type:
              Product Issues
              Status:
              Unresolved
              My son was struggling in school so I signed him up at Sylvan Learning Center. Went in for an assessment and they told me how many sessions my son would need and how much to finance through the company they use. I did exactly that. Once I saw this is was a waste of time and money, I took him less and less. I voiced my concerns, they said they would address them but nothing changed. Then the pandemic hit and we stopped going altogether. Earlier this year I called to see how many remaining sessions we had and to see about getting a refund. I have about $2500 in sessions left and they informed me they would NOT under any circumstance refund me. I could either use the sessions, sell them to someone, or lose out on my money. As a single mother, this stings. I have clearly been *******. I am still trying to get my money back and will exhaust all options including contacting the Attorney General and suing. I just want a refund for the service I paid for that I'm no longer receiving. This cannot be legal.
              Read 5 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mary H

              02/15/2024

              Waste time and money. The Center did not provide adequate services, the tutor did not know basic geometry and he was teaching SAT too. I have checked my son's assignment that the tutor helped him and all the answers were wrong.
              Read 4 More Customer Reviews

              Local BBB

              BBB of Greater Maryland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.