ComplaintsforCarroll Water
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 11/14/16 I paid Carroll Water $16,340 to install a water filtration system in my home. I have well water. Over the years they have done repairs to the system which could be over $600. Last spring the system was not working and I was told that it needed a new part. That was over nine months ago. Every time I call, I get the run around about how the part needs to be ordered and it is not in, etc. The water coming into the house has a terrible odor. I cannot use it for drinking, bathing or cooking. I have been using bottled water for almost a year because of this situation. I would like to make a complaint against this company for their poor response in trying to remedy this problem even though I have been a customer in good standing for over five years. I need to get this situation resolved as soon as possible. Thank you.Business response
03/22/2023
Good morning,
We have ordered the pump for this customer from the manufacturer as well as checking with vendors to see if we can get one. We have been in contact with the customer about this the entire time.
Initial Complaint
07/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently purchased my house and needed to have my water treatment system serviced by Carroll Water due to low water pressure. They sent out a Specialist to determine what could cause the problem and he recommended that I purchase an inline water filter with a see through canister. Within a weeks, the filter was clogged again and the water pressure was low. I was charged $362.99 for the service. Another Carroll tech came back out and recommended an inline filter system that would replace the inline filter at a cost of $2803.49. Before I purchased the new system I asked that I get refunded the $362.99. because the recommendation given by the Specialist did not resolve my low water pressure problem. I was assured by the accounting department that I would be reimbursed for the $362.99 installation because it had to be removed in order to install the new system. The system was installed on June 8th and I have made several attempts to contact Carroll Water to get reimbursed for the $362.99 installation with NO Response and NO Refund yet.Business response
08/25/2022
Business Response /* (1000, 5, 2022/07/21) */ Complaint Case # ******** - ****** Sanders External Inbox Steve *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 4:30 PM
| MMonday | 8:00 AM - 4:30 PM |
|---|---|
| TTuesday | 8:00 AM - 4:30 PM |
| WWednesday | 8:00 AM - 4:30 PM |
| ThThursday | 8:00 AM - 4:30 PM |
| FFriday | 8:00 AM - 4:30 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.