ComplaintsforMovers-95

• Initial Complaint

  09/15/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Items were damaged and missing in excess of $9,000.00 The company will not take calls (for over 3 weeks) and will not return my emails. I would like my missing items returned and my damaged items compensated for.

  

  Business response

  09/23/2021

  BetterBusiness Bureau.
  CompliantID # ********
  
  CC:
  *******************************.
  **** ***********
  **** ***
  Colorado Springs CO *******.
  ***************************.
  Ccc:
  ******* ********* * *********** *** *********** *****************************************.
  
  
  To Whom It May Concern: 
  
             Thank you for your recent notification of complete filed by customer *******************************.
   First and foremost, Movers-95 performed relocation service (Pick-up, and Delivery) for this customer on 07/21/2021, and delivered *******************************, belonging to Colorado Springs CO.
  
  ****************************** claims that the movers over charged at the relocation service cost, that some items are damaged and some never delivered.
  
  Please see the attached documents that sign by **** ************* **************, that confirm all her belongings that was pick-up in Purcellville VA, was delivered into Colorado Springs CO, at the same day on 08/24/2021.
  
  Also, please check the delivery documents for *******************************, that confirm that upon delivery *******************************, checked and confirm with the cost before paying his balance.
  
  Also,*******************************, relocation service, was based on CU-FT (actual itemshipped) the movers worked to move her household goods only after the cost wasgiving to authorized by *******************************.
  
  980CU-FT X $ 4.65 Per CU-FT = $ $ 4.557.00.
  10.00%Fuel Surcharge = $ 455.00.
  Packing supplies = $ 90.00.
  Binding estimate fee = $ 1.050.00.
  Discount- $ 352.00.
  
  Total relocation cost $ 5.800.00.
  
  ****************************** paid $ 940.00 as deposit for her relocation service upon booking the service.
  On the move day, ******************************* at the end of the service paid movers-95 $2.430.00 with personal check.
  
  ******************************, never complained niter on the move day nor at any point before this latter regarding the over charge of her service, or never claimed any damage to his belongings that relocate to CO.
  
  Movers-95 hopes this will help resolve the issue and will be happy to provide any other information requested.
  Sincerely,
  

  Customer response

  09/24/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************
  

  

  Business response

  09/30/2021

  Thank you for letting us to response to *** ********, answer to our previous response.
  Our response is under every question *** ********, raised.
  
  I read the response of the movers legal team and it does not relay all the facts.
  
  All our response is based on the information all our customers have prior to the relocation service.
  
  They attached only 1 sheet from my moving items list.
  
  We have attached all *** ********, shipping documents, if more is needed, please let us know, by law we most to hold all documents for 5 years.
  
  They did not attach the sheet with my list of damaged items and that I needed more time to assess.
  
  Any document that are under review can’t not be shared until cash is resolved.
  
  I have not be able to call and talk to anyone as their phone lines where not allowing messages to be left and no one is responding to emails either.
  
  Our toll free number from any paint in the US, is: ###-###-####, direct line to claim: ###-###-####, fax: ###-###-####, cell phone and ********: ###-###-####, e-mail address: [email protected], [email protected].
  All this lines are available for incoming calls, and are functioning to all our custmaers that use them on a daily bases.
  
  I have attached the sheet with my issues.
  
  We have uploaded more shipping documents.
  
  Plus I complained to the movers about my damaged items on the day of the move.
  
  All damages are needed to be submitted to our office in writing, and any complaint to our team was reported back to the office for record on customer file.
  
  I was required to pay an additional $750 cash the day of delivery which is also not mentioned in this paperwork or they would not deliver my items.
  
  Any additional cost (long-carry, stairs, elevator, shuttle fee) was informed to the client in  advance, and if paid receipt was provided.
  
  This company is a horrible example of how they play customers.
  
  We are sorry that *** ********, feel that way, but some costumer never can be satisfied.
  
  Regards,
  
  Movers-95.

  

  Business response

  09/30/2021

  Thank you for letting us to response to *** ********, answer to our previous response.
  Our response is under every question *** ********, raised.
  
  I read the response of the movers legal team and it does not relay all the facts.
  
  All our response is based on the information all our customers have prior to the relocation service.
  
  They attached only 1 sheet from my moving items list.
  
  We have attached all *** ********, shipping documents, if more is needed, please let us know, by law we most to hold all documents for 5 years.
  
  They did not attach the sheet with my list of damaged items and that I needed more time to assess.
  
  Any document that are under review can’t not be shared until cash is resolved.
  
  I have not be able to call and talk to anyone as their phone lines where not allowing messages to be left and no one is responding to emails either.
  
  Our toll free number from any paint in the US, is: ###-###-####, direct line to claim: ###-###-####, fax: ###-###-####, cell phone and ********: ###-###-####, e-mail address: [email protected], [email protected].
  All this lines are available for incoming calls, and are functioning to all our custmaers that use them on a daily bases.
  
  I have attached the sheet with my issues.
  
  We have uploaded more shipping documents.
  
  Plus I complained to the movers about my damaged items on the day of the move.
  
  All damages are needed to be submitted to our office in writing, and any complaint to our team was reported back to the office for record on customer file.
  
  I was required to pay an additional $750 cash the day of delivery which is also not mentioned in this paperwork or they would not deliver my items.
  
  Any additional cost (long-carry, stairs, elevator, shuttle fee) was informed to the client in  advance, and if paid receipt was provided.
  
  This company is a horrible example of how they play customers.
  
  We are sorry that *** ********, feel that way, but some costumer never can be satisfied.
  
  Regards,
  
  Movers-95.

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